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20th June 2022


this was a pre-op visit before returning to the clinic for an OPCAB operation 3 days later. the tests were well explained and carried out efficiently as were the Q & A regarding what I was to expect before, during and after the procedure.

Suggested improvements
The billing was confused and unclear as to what I was to pay. This meant I could not make the prepayment at the time and must now wait until I return for thee procedure.


Jessica Bivand the pre-operative nurse

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience