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Cleveland Clinic London Hospital
2022-06-18
Person
4
5
0
18th June 2022
Day of surgery was great, hospital amazing. Issues with meal & also prior to visit due to administration. Appt made & I was not told initially then this had to be rebooked due to timings & being in contact with someone with Covid. I had numerous people calling me chasing AxA details but I wasn’t even aware I was due to go in.
Another appt made but then I had to go for pre op late afternoon on Monday & then check in on Tuesday for 6:30. Making it more or less impossible to go home & return.
Suggested improvements
My meal choice was incorrect. No milk with my tea, no orange juice, no starter as requested but received an additional dessert??