central-middlesex-hospital

Central Middlesex Hospital

Acton Lane, Park Royal, London, England, NW10 7NS
 
38,994 reviews

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Written by a NHS patient
13th January 2024


Great job well done

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Written by a NHS patient
2nd November 2023


My recent stay at Central Middlesex Hospital was a mixed experience. The majority of the medical team, including the doctors and nurses, exhibited professionalism and kindness, making my initial post-surgery days bearable. However, there were instances that left me feeling disrespected and neglected, which overshadowed the overall positive impression. Regrettably, there were occasions when I felt ignored and uninformed about crucial aspects of my recovery process. I believe that improved communication would have alleviated much of the anxiety and uncertainty I faced. Furthermore, the frequent issues with equipment and the apparent lack of preparedness among some staff members were concerning and contributed to a sense of insecurity about the quality of care provided. Moreover, the cleanliness standards in the ward were inconsistent, with noticeable delays in cleaning the toilets and maintaining the overall tidiness of the room. This compromise in hygiene did not align with the standards one would expect from a reputable healthcare facility, adding to the discomfort of an already challenging recovery period. In light of these experiences, while I commend the dedication of certain individuals within the hospital, I urge the management to address these issues promptly. By fostering a culture of empathy, effective communication, and maintaining a higher standard of cleanliness and operational readiness, Central Middlesex Hospital could greatly enhance the overall patient experience and ensure a more holistic and dignified approach to care.

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Review of Physiotherapy Clinic CMH
27th October 2023


I Am writing to compliment my physio Mr Vikash Lad in the adult Physiotherapy clinic. I fell down my stairs at home and fractured my left shoulder. I have been seeing Vikash regularly and at a convenient time of 8.30 am. I have ataxia which makes walking difficult and I use a stick. So having strong working shoulders and hands was essential. Mr Lad is a great young man, keen and confident in showing me I would improve. Every visit he has pushed me on and said to me I will improve. Today I am so much better and it’s thanks to him. I am so pleased that our NHS has people like him to look after us. Kind regards Mrs Diana Patel

Suggested improvements
Nothing

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Written by a NHS patient
20th September 2023


Cannot fault it.

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Review of Opthamology BECAD
29th June 2023


I have been seen very quickly after referral by my optician and I was impressed at how smoothly my appointment went. All the staff were lovely and did their jobs efficiently. I was treated with respect and felt that the staff took their time to listen to me. I was especially impressed with the nurse who tested my vision and glasses prescription as he was very thorough and caring. There was a computer glitch on the day of my appointment which delayed test results being shared by departments but this did not significantly affect me. It was more chaotic in the eye clinic on the first floor as there were more patients being seen by fewer staff, so it seemed, and the reception staff were far more stressed. Waiting times were longer there too.

Suggested improvements
Why is the eye clinic such a long way away from the glaucoma and macular department? Surely it makes sense to put them near one another and on the same floor.This would be easier for people with mobility problems and the elderly. Also the staff would not have to go so far to check things like glasses- which one of the nurses had to do for me.

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Written by a NHS patient
19th May 2023


The Acad centre at Central Middx hospital is great… I have yet to stay on the wards so cannot make any comments about that side but I am so pleased that I am able to be a patient of this hospital.

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Review of Opthamology BECAD
11th May 2023


1) Friendly welcome from the Reception Staff 2) The HCAs who undertook the sight test and placed the drops in my eyes were great. 3) The Consultant Ms Rabia Bourkiza was outstanding - excellent in all areas. A shining example of why the NHS is so amazing.

Suggested improvements
I was disappointed in the manner of the staff, possibly HCAs, who performed the tests in the separate room (two different tests were undertaken by two different staff, each with an assistant). This room is to the right of the reception desk as if you are leaving the Eye Clinic. I felt they were not interested and made minimum effort - they were barely even polite. This was in stark contrast to the wonderful experience from the other staff.

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Written by a NHS patient
16th February 2023


Very good and organised

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Written by a NHS patient
17th December 2022


Right from the start Mr Akash Mehta and staff, took into account my well-being and mental health rather than just admitting me and carrying out test that I was there for.All of the staff on Gladstone ward including Sister Simone and Sister Jemima had the ward running like clock work.Venice Knight My Occupational therapist has helped me with daily routines to help build my physical health. My time spent there gave me my confidence back that I’d previously lost under another health care trust. I found all staff members committed, caring to all the patients needs. The Communication between all staff was exceptional and were very Supportive of each other. The food was excellent the cleanliness of the whole ward was the same and cleaned throughout the day. The only negative I could have is on discharge.They need to take into account that people come from all around the country and to give enough notice to make travel arrangements to get home. Over all a very positive experience and I can’t thank them enough. Sandra Reeves

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Review of Endoscopy - CMH
28th October 2022


I was blown away by the level of care my mum received in the endoscopy clinic today. All the staff (from the receptionist, to the nurse that welcomed us, and the doctors carrying out the procedure) had so much patience and compassion and were willing to be flexible to ensure she had the best experience possible. It was clear that everyone had her in mind at all steps of the process. A real credit to the NHS! My mum has a mental health condition and has had difficulties accessing healthcare in the past because of some bad experiences- I am so thankful to Laura White in particular (the junior doctor) for going above and beyond to listen to her concerns and explain everything in a really clear and easy to understand manner. Her level of expertise was obvious and she has this brilliant ability to make people feel at ease. I think it was because of her that my mum felt able to go ahead with the procedure at all and came away feeling really positive about the whole thing. I'm sure this will have a lasting impact on the way she will think about future hospital apts and that means a lot to me. Thank you again so much.

Suggested improvements
I think my mum found the 2 hr waiting time/ waiting room difficult to manage (e.g. small, stuffy), however the team allowed her to leave and come back which helped.

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