central-middlesex-hospital

Central Middlesex Hospital

Acton Lane, Park Royal, London, England, NW10 7NS
 
38,995 reviews

Reviews

Recommend
Dignity/Respect
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Reviews

 
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Review of Abbey Suite CMH
21st October 2022


No words can express the immense care at abbey ward. Kind,compassionate,understanding,gentle. Doctors,Physio’s and most especially the excellent nurses Thank you

Suggested improvements
Maybe more nutritious food

Experience
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Safe
Food
Staff
 
Written by a NHS patient
10th August 2022


The hospital is light, clean and airy. The staff are all supportive and kind.

Recommend
Dignity/Respect
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Written by a NHS patient
10th August 2022


Good hospital. Fast and reliable.

Recommend
Dignity/Respect
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Safe
 
Review of Orthopaedics Clinic CMH
21st July 2022


My appointment was 11.00am and I reached in hospital 10.40 and used self checked machine with the help of one Male nurse there.I was advised to waite in waiting area.I been waiting there upto 12.15pm then I asked a staff member about my appointment because every patient behind me was served and i was sitting there alone. After five minutes the staff member revealed that for some reason your file was not reach at table so you have to waite further.I was not happy about the performance of concerning staff who were responsible for this negligence and inability.I am diabetic patient and my blood pressure go up and down.I could not afford this situation and just came back home with out attending appointment.I used cab to attend my appointment so that I could attend in time because in appointment letter it was stated that not attending appointment in time cost £160/=to NHS.My question is if like this service and performance is in the hospital then why they are expecting the public will appreciate.I am shocked and depressed by the attitude in this hospital and decided not ever make any further appointment in this hospital.

Suggested improvements
No comment

Experience
Dignity/Respect
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Review of Genitourinary Medicine (GUM) Clinic CMH
25th May 2022


On 05.05.2022 at 1.56 pm l arrived at the GUM Clinic CMH for my 2 pm appointment. As this is an appointment only service, l pressed the buzzer, it rang and rang and the reception who her name as Pat did not answer it, however, another member of staff arrived and opened the door using a fob so l followed behind, the receptionist then asked me why l entered without her permission so l told her because you did not open when l was ringing buzzer until your colleague opened the door, she went on and on in her displeasure both of my presence l could feel and not waiting for her to open door no matter how long, l even offered to go back and ring so she could let me in, she said what for in a really rude dispensation. She even went to the extent of telling me that next time if l came in similar fashion, she will ask me to go back home. So l asked for her permission to complain because l felt really humiliated on that occasion, she only gave me her name as "Pat" Receptionist but denied to give me complaint form, l had to ask the nurse who attended to me who gave "iWantGreatCare" form. I would like this to be investigated thoroughly and appropriate action applied so that other patients are not subjected to this humiliation by the same or other such staff. My patient ID is 08/M2012

Suggested improvements
Understanding, compassion, calmness, working under pressure, welcoming, quick to answer or act such as opening door. Do not judge or see people through their colour.

Experience
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Written by a NHS patient
12th May 2022


Mr Bhattee did a wonderful job with my first knee replacement surgery. He explained everything to me in a very clear manner. and the staff was always helpful and kind. They ensured I had a smooth prep, surgery, and follow-up. I am so glad I chose such incredible surgeon Mr Ghias Bhattee and would highly recommend to anyone.

Recommend
Dignity/Respect
Involvement
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Cleanliness
Staff
Safe
 
Review of Genitourinary Medicine (GUM) Clinic CMH
29th March 2022


My visit was very seamless, staff were friendly and an easy process.

Suggested improvements
Perhaps the forms could be more gender friendly, rather than just male/female to incorporate people of trans/non-binary communities.

Experience
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Written by a NHS patient
11th March 2022


The staff made sure I was safe before and after my surgery and all Covid protocol were followed, which made me feel safe.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Review of ACAD Day Case
14th February 2022


I was very well looked after by the nursing staff - especially Maggie and Gemma. All medical staff introduced themselves to me and made sure to put me at ease. The procedure was explained to me in advance and was done clearly, using terms that I could understand.

Suggested improvements
Due to Covid restrictions, the day patients weren't allowed into the building until 08:00 (although I'd been asked to arrive by 07:30), so we had to wait outside until then. Totally understandable under the circumstances, but it was a cold December morning!!

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Review of Physiotherapy Clinic CMH
27th January 2022


Karsh was very professional and very reassuring, and has greatly helped me in the treatment I received. It did take quite some time from being referred by my GP to receiving the shockwave therapy on my foot. This is nothing to do with Karsh. I feel it is more likely due to the crisis that grew out of the COVID-19 pandemic. I feel I have benefitted enormously. It is good to know that I can start walking for exercise again, building up distance steadily. Thank you very much, Karsh. You have been outstanding. I also mention the lovely Receptionist. I'm sorry I don't have her name. She is from South Africa. She was always willing to help whenever I had reason to telephone the department..

Suggested improvements
Nothing.

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