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Central Middlesex Hospital
2023-06-29
Person
4
5
0
29th June 2023
I have been seen very quickly after referral by my optician and I was impressed at how smoothly my appointment went. All the staff were lovely and did their jobs efficiently. I was treated with respect and felt that the staff took their time to listen to me. I was especially impressed with the nurse who tested my vision and glasses prescription as he was very thorough and caring. There was a computer glitch on the day of my appointment which delayed test results being shared by departments but this did not significantly affect me. It was more chaotic in the eye clinic on the first floor as there were more patients being seen by fewer staff, so it seemed, and the reception staff were far more stressed. Waiting times were longer there too.
Suggested improvements
Why is the eye clinic such a long way away from the glaucoma and macular department? Surely it makes sense to put them near one another and on the same floor.This would be easier for people with mobility problems and the elderly. Also the staff would not have to go so far to check things like glasses- which one of the nurses had to do for me.