Central Middlesex Hospital 2023-11-02 Person 2 5 0

My recent stay at Central Middlesex Hospital was a mixed experience. The majority of the medical team, including the doctors and nurses, exhibited professionalism and kindness, making my initial post-surgery days bearable. However, there were instances that left me feeling disrespected and neglected, which overshadowed the overall positive impression. Regrettably, there were occasions when I felt ignored and uninformed about crucial aspects of my recovery process. I believe that improved communication would have alleviated much of the anxiety and uncertainty I faced. Furthermore, the frequent issues with equipment and the apparent lack of preparedness among some staff members were concerning and contributed to a sense of insecurity about the quality of care provided. Moreover, the cleanliness standards in the ward were inconsistent, with noticeable delays in cleaning the toilets and maintaining the overall tidiness of the room. This compromise in hygiene did not align with the standards one would expect from a reputable healthcare facility, adding to the discomfort of an already challenging recovery period. In light of these experiences, while I commend the dedication of certain individuals within the hospital, I urge the management to address these issues promptly. By fostering a culture of empathy, effective communication, and maintaining a higher standard of cleanliness and operational readiness, Central Middlesex Hospital could greatly enhance the overall patient experience and ensure a more holistic and dignified approach to care.