Bassetlaw District General Hospital

Bassetlaw District General Hospital 2019-01-20 Person 1 5 0

The sister present in A&E on Sunday 20th January 2019 from 6.30pm sees it fit to assess her patients and deal with one specific issue. The specific issues in question were severe chest pains and blood present and seeping from the ear. The question given to the patient was "which issue is bothering you more as i can only deal with one problem." This is absolutely appalling in an A&E department. We wouldnt be here if it wasn't a concern. This needs seriously addressing. Furthermore to this we were sent to another department, assessed by a Doctor whom needed to refer us back with high concerns towards the patients health. Therefore this should have been dealt with in the first place through A&E to recieve the correct treatment. Nurses can not have reviews?? Sister Patrisha and Nurse Julie need better attitudes towards patients, person centred care springs to mind. We are here for help, not for comments such as "we can only deal with one thing here go to you GP"

Bassetlaw District General Hospital 2019-01-09 Person 2 5 0

Had a mammogram,first time here. Three previous ones in Cornwall. Am a retired srn,rmn 40 years service. Felt so upset by the offhand, unfriendly, treatment by tbe receptionist then radiographer. They were not rude but almost and saw in the grotty waiting area how they addressed patients. No smiles and very into orders. I had a horrible experience and am ashamed of how patients are treated. I am retired but have been a nurse manager so do appreciate quality of care and am happy to discuss any aspects of this with senior management. A coat of paint,remove horrid chairs, refresh and throw magazines, and sort disgusting carpet would help but please address politeness and respect first. M. Loxton

Bassetlaw District General Hospital 2018-12-11 Person 2 5 0

There simply was not enough staff to deal with the amount of patients. I was rushed to be discharged leaving without medication it took me 5 days to get. Midwife and support staff I encountered where stressed and did not have time to answer questions I had, i was only on the maternity ward a matter of hours but it was an awful experience

Bassetlaw District General Hospital 2018-12-11 Person 4 5 0

Excellent care given, lovely midwives who supported throughout my labour and delivery

Bassetlaw District General Hospital 2018-11-26 Person 5 5 0

Fantastic maternity team, caring, committed and friendly. Always there to reassure and answer any questions and support me and make my little ones well being their priority.

Bassetlaw District General Hospital 2018-11-08 Person 5 5 0

A friendly team who put you at ease from day one and go on to help build confidence in your cardiac recovery and your realisation that yes there are changes to be made but with help and support life and your lifestyle doesn't need to be any different and can actually be improved with the perspective a cardiac event brings.

Bassetlaw District General Hospital 2018-11-06 Person 5 5 0

This was a very busy ward, there were many changes in the patients in my 4 bedded ward, as they were sent to alternative wards, or discharged. The student nurse who completed my admission paperwork was kind and introduced herself. Throughout the night I was cared for by Health Care Assistants, who did not understand my condition. The trained nurses were too busy to engage in my care, which did not inspire confidence. I could not fault the medical team. The Registrar, Dr Rasheed, was excellent. Even though he was exhausted clerking me in at 1.30am he fully explained my medical situation and gave advice. I was very impressed with him. The whole medical firm, starting with Dr N Mallaband, to the discharging Registrar, Dr Iqbal were excellent, inspired confidence and were highly professional. I had complete confidence in them and they provided every opportunity to ask questions, even though they were so busy. This medical team cannot be faulted and I hope they teach and inspire new Drs to respect patients as they do. Finally, I was very impressed with the Nurse Practitioner, who saw me in Ambulatory Care the following day. Highly knowledgeable, respectful and took time to explain results. Above all the clinicians I mention above were very kind and put me at my ease. I felt very confident in their care.

Bassetlaw District General Hospital 2018-10-05 Person 5 5 0

The place was clean and the staff were brilliant.

Bassetlaw District General Hospital 2018-09-23 Person 5 5 0

Helpful,friendly staff.

Bassetlaw District General Hospital 2018-09-06 Person 4 5 0

Many thanks to Staff Nurse Emma who admitted me she was so lovely, bright and cheerful. Which put me at ease considering I was undergoing spinal surgery, and was scared. Also to the Nurses on the night shift who were extremely patient with me. The whole experience has been fantastic and the staff are all lovely. They have all worked hard to ensure that I was comfortable. Also a big thank you to Mr Pande and his theatre team.