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Written by a patient
6th November 2018


This was a very busy ward, there were many changes in the patients in my 4 bedded ward, as they were sent to alternative wards, or discharged. The student nurse who completed my admission paperwork was kind and introduced herself. Throughout the night I was cared for by Health Care Assistants, who did not understand my condition. The trained nurses were too busy to engage in my care, which did not inspire confidence. I could not fault the medical team. The Registrar, Dr Rasheed, was excellent. Even though he was exhausted clerking me in at 1.30am he fully explained my medical situation and gave advice. I was very impressed with him. The whole medical firm, starting with Dr N Mallaband, to the discharging Registrar, Dr Iqbal were excellent, inspired confidence and were highly professional. I had complete confidence in them and they provided every opportunity to ask questions, even though they were so busy. This medical team cannot be faulted and I hope they teach and inspire new Drs to respect patients as they do. Finally, I was very impressed with the Nurse Practitioner, who saw me in Ambulatory Care the following day. Highly knowledgeable, respectful and took time to explain results. Above all the clinicians I mention above were very kind and put me at my ease. I felt very confident in their care.

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