Williamwood Practice

Williamwood Practice 2023-01-31 Person 1 5 0

Patients can only make an appointment between the hours of 8am-12pm via an online form. This is not acceptable that the practice refuse to make patient appointments after 12pm but are open to 6pm. Absolute shambolic.

You could allow patients to make appointments during your opening times 8am-6pm daily.

Williamwood Practice 2022-08-22 Person 1 5 0

Asked to see a dr for my son, was without being told given an appointment for a nurse who then informed me I’d have to make an appointment with a doctor. 3-4 weeks for an appointment, still behind closed doors. Practice is a total joke . I will need to move for my own sanity .

Give appointments with doctors, listen to feedback, take concerns seriously instead of passing messages via reception staff.

Williamwood Practice 2022-08-19 Person 2 5 0

It takes 10-20 mins to get someone on the phone, then the receptionist wants to vet you before they'll allow you to make an appointment. I was having breathing problems and had to wait 4 days for an appointment. When you arrive they have you press the buzzer, wait for 5 - 10mins to answer as you can see them talking to the person who's probably waited 10mins to get in. The process is so long, frustrating and they do not smile at you. It's very off putting. They actually don't want people at the centre I feel. The repeat prescriptions are always messed up or not put through. The management in this place don't know what they are doing to their patients or worse they do

The practice needs to stop putting up so many barriers.... Phone barriers. Reception barrier, barriers to get in and listen to their patients.. They also close the place at the drop of a hat citing, staff shortages and sickness... Only a G. P. would get away with this, if this wasn't funded and was a proper business it would go bust

Williamwood Practice 2021-01-17 Person 5 5 0

Whenever I've been, always been very pleasant and helpful. Was able to register as a new patient online and all good

Nothing

Williamwood Practice 2020-12-23 Person 1 5 0

Have been trying to speak with a GP since hospital discharge without success for over three weeks. Receptionists are the most unhelpful I have ever encountered. They don't listen to patients and think they are medically qualified to make judgement on who and when requires telephone and emergency appointments. Finally got to speak with GP today who was most helpful.

Listen and don't judge. We realise things are difficult at present but nobody phones their GP unless it's absolutely necessary.