The Old School Surgery

Written by a patient

the staff in the Pharmacy seem over worked and the queues just get longer,Sue and Emma are very helpful and deserve a Gold Star,

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Written by a patient

Coming to the surgery is like dealing with trusted family! We've have had our fair share of surgery experiences. The Old School Surgery is literally like a breath of fresh air. Cathy on reception always greets you with a smile. Even when the phone is ringing and the reception area becomes busy, Cathy seems un-phased and methodically deals with each patient. The Doctors are thorough and show sincere interest in your condition. The nursing team have been lovely making you feel at ease by explaining exactly what they are doing and why. The dispensing staff are really helpful and try their utmost to get out of stock prescriptions brought in quickly. What a credit to the somewhat strained NHS system!

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Written by a patient

I find it amazing how this place works. You are a patient and need to be treated with respect .. I find it amusing how a sign behind the receptionists states that they won't accept rude behaviour ... oh the irony. Phoning in is a lottery ... will they bother to answer ... won't they? States your first in the queue but stick the kettle on as you've got a few more minutes. Nurse I saw was rude and had no understanding .. even interrupted me at one point when giving a history of the problem - stated she didn't need it - well I'm a nurse too, history is vital in understanding chronic illness. Couldn't find what was on my notes regarding this 3 year problem?! Asked me the same few questions a few times.. so did two of the receptionsists just to get an idea of how bad it was and see whether I can see someone today - bearing in mind I've got a mangled testicle having to explain 3+ times was a high point. Also, can I just ask what happened to data protection at doctors surgeries? Listening to poor people explaining their symptoms and being asked their name, address and what is wrong in a full waiting room is SIMPLY NOT GOOD PRACTICE.

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Written by a patient

I called today to try and book an appointment with the doctor in the community text of anxiety and frequent panic attacks and explained that I needed to speak to someone face to face. The receptionist Helen explained that I did not need to see the doctor for this and refused multiple requests for an actual appointment, booking a telephone triage instead. When checking my number, there was an error in how it was presented on the system. I feel she proceeded to be very passive aggressive about this, saying 'see, this is why you need to update us when you change number or address,' and then, 'you must have written it down wrong.' When a person with mental health issues calls, I tears to request help, these barriers and blame are really understanding helpful. I almost hung up the call at this point because I was so uncomfortable and asked to be put through to someone else, which Helen eventually agreed to. I explained how she was making me uncomfortable but neither she or Janet's offered any apology or deescalation and continued to refuse a face to face appointment with the doctor. I work as a Medical Secretary in the AWP and would be horrified in one of my colleagues spoke to a patient this way and did not offer any support during a difficult call. I really am very, very disappointed and if it were not for the excellent support provided by Dr Joshi, I would change my GP surgery as a result of today's experience.

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Written by a patient

Requested a telephone apt after being ill for over 7 days, and speaking with a pharmacist. Receptionist arranged one, and no GP called. I'm not trying to call them again, and I've been ringing through for over 7 minutes in total. The service is dreadful, and now the phone has just disconnected. I got better service in another NHS.

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