The Old School Surgery

The Old School Surgery 2024-02-15 Person 3 5 0

I would firstly like to say having been a patient here for nearly 20 years the care delivered is exceptional and the doctors, nurses and support staff are some of the most dedicated I have come across, particularly Dr Hallam and Dr Barnard. My complaint is about the new booking system. I'm aware its an attempt to streamline and save time, but from a service user perspective I believe it is over complicated and puts people off seeking support from their GP. I have been wanting some routine checks for a while but ended up going round in circles and getting nowhere. I then put this off for months and popped in today to ask at reception for an appointment. The receptionist was lovely and very helpful but was unable to do this as apparently it can't be done this way anymore. She sent me some links via text, which I followed, but it really isn't straightforward and far more complicated than is necessary. I'm a nurse myself in secondary services and felt like not bothering to be honest. Many of my patients/carers complain about this system at your surgery and if I feel I can't be bothered i dread to think how many other patients are ignoring health care needs because of an overcomplicated system. Although this might be helping systems in the short term I truly believe this is stacking up a health crisis in the future. It is excluding people and is not at all accessible. It would be simpler to employ more reception staff and whilst this may seem costly, in terms of health promotion in the long term it would save. Apologies about the rant and again I'd like to offer my sincerest thanks to all of the wonderful staff members there who deliver outstanding care.

Employ more humans to answer the phone and book appointments. Employ more nurse/health practitioners to triage queries as many will not require a medic.

The Old School Surgery 2023-05-09 Person 1 5 0

After a 10 min wait to be connected to the receptionist from hell all i can say she is exactly whats wrong with our NHS she thinks she runs the surgery and dosen't need doctors nurses or any one else, because she knows it all I couldn't have a appointment with the nurse for a blood test couldn't make a appointment with the doctor as there was none available told her it wasn't urgent didn't matter when, there was still none available I've been with this surgery since i was born and its now a shambles the doctors have always been great but getting past the receptionist or front of desk doctor is nigh on impossible.

Send the rude receptionist on a anger managment course to enable her to help patients by being helpful or sack her and take on someone with people skills.

The Old School Surgery 2021-07-27 Person 2 5 0

While the rest of the world emerges from lockdown and gets back to normal, it feels as if The Old School Surgery is still using Covid-19 as an excuse for poor patient care. It is virtually impossible to get an appointment, unless the medically untrained receptionist deems your health issue an ‘emergency’. If you are fortunate enough to secure an appointment it is only a telephone consultation, but you are not given a specific time. This afternoon I have been sitting next to my phone for six hours, and still no call from the GP. I am frustrated, and worry that people with serious health conditions will go under the radar as they don’t want to ‘bother’ the doctor.

If a telephone appointment is made with a patient, they should be allocated a specific time (as if they were in the surgery in person).

The Old School Surgery 2020-05-13 Person 4 5 0

Very rarely had a problem with the surgery, staff were generally helpful and accommodating. It could sometimes be difficult to get an appointment but this is not unusual at any surgery. I have recently moved away from Bristol and joint a new surgery and it has become explicitly apparent exactly how good the Old School Surgery was!! I would definitely recommend Old school surgery!

The Old School Surgery 2020-04-17 Person 5 5 0

I just wanted to big up your pharmacy. It was a horrible drizzly afternoon & the pharmacy staff had to keep coming out checking what we wanted and giving us prescriptions with (what I assume under their masks) a smile on their faces. Thank you, you made my day x