Report this review of The Old School Surgery
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
The Old School Surgery
2018-07-04
Person
2
5
0
Written by a patient
Written by a patient 4th July 2018
I find it amazing how this place works. You are a patient and need to be treated with respect .. I find it amusing how a sign behind the receptionists states that they won't accept rude behaviour ... oh the irony.
Phoning in is a lottery ... will they bother to answer ... won't they? States your first in the queue but stick the kettle on as you've got a few more minutes.
Nurse I saw was rude and had no understanding .. even interrupted me at one point when giving a history of the problem - stated she didn't need it - well I'm a nurse too, history is vital in understanding chronic illness. Couldn't find what was on my notes regarding this 3 year problem?! Asked me the same few questions a few times.. so did two of the receptionsists just to get an idea of how bad it was and see whether I can see someone today - bearing in mind I've got a mangled testicle having to explain 3+ times was a high point.
Also, can I just ask what happened to data protection at doctors surgeries? Listening to poor people explaining their symptoms and being asked their name, address and what is wrong in a full waiting room is SIMPLY NOT GOOD PRACTICE.