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The Old School Surgery 2018-07-04 Person 2 5 0

I find it amazing how this place works. You are a patient and need to be treated with respect .. I find it amusing how a sign behind the receptionists states that they won't accept rude behaviour ... oh the irony. Phoning in is a lottery ... will they bother to answer ... won't they? States your first in the queue but stick the kettle on as you've got a few more minutes. Nurse I saw was rude and had no understanding .. even interrupted me at one point when giving a history of the problem - stated she didn't need it - well I'm a nurse too, history is vital in understanding chronic illness. Couldn't find what was on my notes regarding this 3 year problem?! Asked me the same few questions a few times.. so did two of the receptionsists just to get an idea of how bad it was and see whether I can see someone today - bearing in mind I've got a mangled testicle having to explain 3+ times was a high point. Also, can I just ask what happened to data protection at doctors surgeries? Listening to poor people explaining their symptoms and being asked their name, address and what is wrong in a full waiting room is SIMPLY NOT GOOD PRACTICE.