Southborough Lane Surgery
Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT
196
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Southborough Lane Surgery
2019-09-03
Person
4
5
0
Written by a patient
Written by a patient 3rd September 2019
Finally a receptionist that was helpful, pleasant and able to answer my questions and help me set up my log in.
Kathy had a lovely manner and was knowledgable and eager to please.
Previously I had always found it a painful experience trying to book an appointment, but hopefully this will no longer be a daunting process!
5th September 2019
Response from Southborough Lane Surgery
Thank you for taking the time to leave this feedback. Kathy is the online access queen and has helped many a patient through this process. I hope you find the service of use in the future. Response left by Sally Gaites/Assistant Practice Manager
Southborough Lane Surgery
2019-08-30
Person
4
5
0
Written by a patient
Written by a patient 30th August 2019
Can I just say that Kathy, one of the receptionists, is probably the most helpful drs receptionist I ever speak to. She is always so helpful and nothing ever seems too much trouble. I hope someone reads this at the practice because she is always so kind - if only receptionists everywhere were more ‘Kathy’.
5th September 2019
Response from Southborough Lane Surgery
Thank you for taking the time to leave this feedback. We always take the time to read reviews left on this forum as it is really important for us to hear the patient voice. Kathy is a very valued member of a wholly wonderful reception team and it is always good for hear appreciative comments. Response left by Sally Gaites/Assistant Practice Manager
Southborough Lane Surgery
2019-08-28
Person
5
5
0
Written by a patient
Written by a patient 28th August 2019
Kathy (receptionist) has been extremely helpful in getting an appoinment with the GP and also my online access
5th September 2019
Response from Southborough Lane Surgery
Thank you for taking the time to leave this feedback. Kathy is indeed the online access queen and has helped many a patient through this process. I hope you find the service of use in the future. Response left by Sally Gaites/Assistant Practice Manager
Southborough Lane Surgery
2019-08-01
Person
4
5
0
Written by a patient
Written by a patient 1st August 2019
The Doctors are professional and sympathetic, they never rush you. You are involved at all times with care and treatment, everything is clearly explained.
Harry True, the nurse, is thorough, careful and efficient with a delightful manner.
1st August 2019
Response from Southborough Lane Surgery
Thank you for taking the time to leave this feedback. It's very rewarding when patients are happy with the service we offer and feel listened to. Harry has been a great addition to the team and we often have good feedback on his empathetic manner. I shall be sure to pass your comments on to him. Response left by Sally Gaites/Assistant Practice Manager
Southborough Lane Surgery
2019-07-19
Person
4
5
0
Written by a patient
Written by a patient 19th July 2019
Kathy the receptionist was fantastic, very calm and attentive. There was a problem with a prescription and listened carefully to what I was saying and used her initiative and common sense to get it sorted. This also involved the practice nurse called Beatrice who was also fantastic. A big thank you to you both and keep smiling.
They are the forefront of the Southborough Lane surgery and I don't think they are given credit for the pressure they work under.
1st August 2019
Response from Southborough Lane Surgery
Many thanks for taking time to leave this feedback which will be much appreciated I am sure and I shall be sure to pass this on to Kathy and Beatrice. They make up part of a team that we are very proud of doing difficult jobs under challenging circumstances. We recognise our team as a whole and the significant part each person plays in that team. It is true that, particularly receptionists, are not given the credit they deserve and are often tarred with the 'dragon' image which is really unfair. It's so wonderful when patients do recognise the important role they play and even better when they voice it. All credit to Beatrice as well. She is a great asset to the team. Response left by Sally Gaites/Assistant Practice Manager
Resources
Short link to review Southborough Lane Surgery: http://iwgc.net/ejhf3