Southborough Lane Surgery

Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT

Dr Collins & Partners

 

Recent Reviews

 
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Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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2nd June 2019
Written by a patient

Went to the doctors and needed a blood test. Seemed like I would have to wait weeks from discussions with the receptionists. But a young man named HARRY passed by heard my plight and did it 15 minutes later! What a kind helpful chap he was. Thank you.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
24th May 2019
Written by a patient

I phoned the surgery today 24th May for an appointment and spoke to Kathy who told me all the appointments had been taken for Dr Collins for the morning. I found this a bit frustrating as I had tried since 8 to get through. I knew I needed to go on Patient Access but didn't know how to do it. It was such a relief when Kathy said she would help me over the phone. She was so kind and VERY patient and helped me through. I now feel so relieved that I am finally on it thanks to Kathy.

1st June 2019
Response from Southborough Lane Surgery

Thank you for taking the time to leave feedback. Kathy has great expertise when it comes to patient access and always goes the extra mile to help patients with signing up to this service. I hope you find it useful. Response left by Sally Gaites/Assistant Practice Manager

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
8th May 2019
Written by a patient

I would like to thank and commend Kathy and Dr Collins. Both have gone “above and beyond” to help me, and have demonstrated great pragmatism and compassion while so doing. Really very kind and helpful, which is just what you need at times like these.

1st June 2019
Response from Southborough Lane Surgery

Thank you for taking the time to leave this feedback. It's great to hear when patients are satisfied with the service that they receive from us and I shall be sure to pass your comments on to Dr Collins and Kathy. Response left by Sally Gaites\Assistant Practice Manager

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
29th April 2019
Written by a patient

I was having problems getting access online, then I got a call from Kathy! Brilliant she solved all the problems for me, what a star !! First class service, very pleased. Thanks Mike Safey

7th May 2019
Response from Southborough Lane Surgery

Thank you so much for leaving feedback. Kathy is our patient access guru and is excellent at sorting out any problems that arise. I shall be sure to pass your comments on to her. Response left by Sally Gaites/Assistant Practice Manager

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
24th April 2019
Written by a patient

I had an appointment with Harry today for a blood test. I am quite a nervous patient when it comes to blood tests and he made me feel totally at ease. He had a very friendly manner and took my mind off what was happening. It was over before I even realised. One of the best ones ive had! Would highly reccomend him.

7th May 2019
Response from Southborough Lane Surgery

Thank you for taking time to leave this feedback. We have had lots of positive about Harry and he is a great addition to our team. I am glad he made it an easy experience for you and I shall certainly forward your comments on to him. Response left by Sally Gaites/Assistant Practice Manager


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