Southborough Lane Surgery

Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT

Dr Collins & Partners

 

Recent Reviews

 
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Recommend
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Cleanliness
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Staff
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Appointment
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12th February 2019
Written by a patient

My contact was with Kathy to sort out my online access for appointments etc. She was friendly, helpful and most efficient and got my problems sorted very quickly. Well done and thank you. Jonathan Winpenny

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
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23rd January 2019
Written by a patient

Hi I just had dealings with Kathy, I found her to be very helpful a credit to your surgery Many thanks Paul

30th January 2019
Response from Southborough Lane Surgery

Many thanks for taking the time to leave feedback. I will be sure to pass your comments on to Kathy who is a very valued member of our reception team. Response left by Sally Gaites/Assistant Practice Manager.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
11th January 2019
Written by a patient

A big thank you to receptionist Kathy(I think), 9th January, for being so helpful and patient in assisting me to register for on line appointment bookings. Couldn’t have done it without her, and I’m most grateful. Sincerely, Paul Allen.

30th January 2019
Response from Southborough Lane Surgery

Many thanks for taking the time to leave this feedback. Kathy is the queen of patient access and so you were in safe hands with her. I really hope you find this service of use and I will pass your comments on to Kathy. Response left by Sally Gaites/Assistant Practice Manager

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
6th December 2018
Written by a patient

I always have the best service at my doctors surgery. You can always get an appointment and nothing is too much for them. All of the doctors are approachable and my care is always the top priority. I would like to say a massive thank you to Dr Patel as he really understands my issues and has helped me. I also would like to say how amazing Anita on reception is, she is so helpful and always happy to help however big or small. Really helps me feel relaxed when visiting.

27th December 2018
Response from Southborough Lane Surgery

Many thanks for taking time to leave this feedback. I shall be sure to pass your comments on to Dr Patel and Anita. Our whole team does their best to make this surgery the best it can be but it's lovely to hear when patients are pleased with the service we provide. Response left by Sally Gaites\Assistant Practice Manager

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
5th December 2018
Written by a patient

After having a baby and moving out the catchment area i recieved a letter stating i had to find a new practise. With my babies 6 weeks check and jabs looming i was very disappointed i had to leave the surgery i have been attending since i was born. I approached a local surgery to me who sent me back to Southborough lane, to cut a long story short, whilst beening pushed 'pillar to post' Kathy was consistent in helping me and was wonderful! I am now registered at my new practise but wouldn't be if it wasn't gor her. Thank you Kathy!

27th December 2018
Response from Southborough Lane Surgery

Thank you for taking time to leave this feedback. We recommend patient's who move out of our catchment area register locally as this is often in their best interests but I completely understand that some patients would prefer to remain with the practice they have always known. I am glad Kathy managed to help you out and hope that your new surgery is a good fit for you. Response left by Sally Gaites\Assistant Practice Manager


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