Rysseldene Surgery

98 Conway Road, Colwyn Bay, Clwyd, Wales, LL29 7LE

 

Recent Reviews

Showing reviews for the last 12 months, Show all reviews
 
Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
8th August 2019
Written by a patient

The worst GP practice I've ever come across, They never answer the phone even when you're phoning for results but you can't get them any other time. It's ridiculous that a purpose built building doesn't have a phlebotomist there so time is wasted by collecting the blood form then having to ring to make an appointment at Colwyn Bay hospital. If anyone is thinking of joining this practice then I'd say AVOID it like the plaque unless your absolutely desperate!!

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
4th December 2018
Written by a patient

It's impossible to get through via 'phone and when you eventually do so, it can take a couple of days, the advice is to pop down early am 7:30/8amin future !! To queue in line outside!! Unbelievable advice if you're unwell. Goodness knows how an elderly person or someone who needs prompt medical care or advice is supposed to cope if within surgery hours. My husband was ill last week and I had to take him into hospital where he was promptly seen as he was quite poorly and with an chronic health condition also It just wasn't good enough really. No one picks up the practise 'phone! It's very difficult to even change appointments or to make one. I've tried emailing to convey my concern but interestingly only the co practice replied. I find it really quite worrying and am looking to change Dr asap.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
26th October 2018
Written by a patient

You can not get through on the phone to make appointment and by the time you do they have all gone I only ask for appointment when after trying all other over counter remedies have failed so need to see someone before I end up really poorly but it’s impossible could do with a walk in time slot expecially if you are working


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