Share review of Rysseldene Surgery

Rysseldene Surgery 2021-10-22 Person 2 5 0

Writing on behalf of my partner. Has had very bad chest complaint, constant coughing day and night, in bed for 5 days 3 lateral flow tests done, phoned Drs after 5 days (exhausted) Asked to speak /see Dr, told he/she would ring back, received phone call at end of day to be told Dr has gone out on call will ring tomorrow? Rang next day Told to go for test! Went for test (Negative). Went in to surgery was seen by Nurse? Not Dr and told "you have a new virus going round", told her to go home if she needs medicines can buy "over the counter meds" She was told it was due to her sinus's. (Exactly the same as was told to me early summer when i phoned to see dr about my chest pain, i was told take sinus spray! Again Nurse?) So is the Nurse the main person diagnosing medical problems 24/7 Why can we not see the Dr anymore? My partner is still bad, still in bed, still missing work, thank you for all your help we wont bother you again (especially when we are ill.

You can start by being a bit more sympathetic and more customer focused and be more compassionate regarding the patient, if we want to see a Dr then why can we not see one if not happy with just seeing a nurse who is now doing diagnosis on chest problems! Not everyone wastes Drs time we rarely use Drs unless we absolutely need to there is no sympathy and no customer care from your staff. The experience since covid is very negative, treated like lepers