98 Conway Road, Colwyn Bay, Clwyd, Wales, LL29 7LE
It's impossible to get through via 'phone and when you eventually do so, it can take a couple of days, the advice is to pop down early am 7:30/8amin future !! To queue in line outside!! Unbelievable advice if you're unwell. Goodness knows how an elderly person or someone who needs prompt medical care or advice is supposed to cope if within surgery hours. My husband was ill last week and I had to take him into hospital where he was promptly seen as he was quite poorly and with an chronic health condition also It just wasn't good enough really. No one picks up the practise 'phone! It's very difficult to even change appointments or to make one. I've tried emailing to convey my concern but interestingly only the co practice replied. I find it really quite worrying and am looking to change Dr asap.
You can not get through on the phone to make appointment and by the time you do they have all gone I only ask for appointment when after trying all other over counter remedies have failed so need to see someone before I end up really poorly but it’s impossible could do with a walk in time slot expecially if you are working
So difficult to get through on the phone, always 10 people waiting so we can't take your call.
Rysseldene Surgery just gets better and better. You can no longer order a repeat perscription by telephone and you have to visit in person. If you don't have the repeat slip then you must fill out a form. I work Mon-Fri and often away from the local area. This practice in my experience is the worst and I'm having a conversation with the Practice Manager and Local Health Board. Don't register with them...I'll be registering with another practice.