Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Buxton Medical Practice
2016-07-29
Person
1
5
0
Written by a patient
Written by a patient 29th July 2016
I had to change doctors because the staff honestly don't care about their customers.
I get sever migraines and sometimes I want an ergant appointment just get some pain relief. Simple right?
No! I have to ring up on Monday to get the medication on Friday!
If I do ring up, it takes hours for them to pick up. I even I have to go to the Doctors themselves and make an appointment. The receptionist they just sit there, talking to each other and playing on their phones.
Poor staff mangment. Poor communication in the doctors too.
When I want a sick note, one receptionist says its £15 and another says its £35.
So they don't know the prices of anything either.
When I explain that my medication doesn't work the doctors reply back "well I'm the Doctor I know your body"
Excuse me?! That's rude on a doctor to say that. A doctor should listen and provide help not make things worse.
Also when I do have an appointment the doctors want a chat. That's poor and very unprofessional on their work.
The waiting time to see one is sometimes over an hour.
Sometimes the machine to sign in doesn't work so you have to tell the receptionist that you are here to see the doctor. When I tell them, they give me a dirty look.
The doctors miss diagnose you so you either get the wrong medication or get something that you are allergic too.
I have to change my medication numerous of times because they get it wrong.
I have to tell the doctor what medication I need.
The doctors get confused and miss place my documents or they get the wrong person.
This happens nearly every time I go,
Overall, these doctors are the worst I've ever seen
I would never recommend anyone to go there.
They don't deserve a one star and I'm happy now that I changed doctors.
3rd October 2016
Response from Buxton Medical Practice
It is obviously very difficult to respond to the complaints given, as they are anonymous, and I would like to have had a chance to discuss these issues with you personally. In answer to a number of points on here. Prescriptions are ready within two working days of request unless there is an issue with that prescription that the Doctor needs to check, often with the patient. There is a difference between a simple signature and a private report and until we have seen and been able to work with the request for a private service, the work involved can be more than expected. The reception can only put forward a quote on what is described to her, the final cost can be different if the work involved is more than expected. All patients records are on the EMIS clinical computer system, and as such are available to all Doctors. Without specific details of the times and Doctors involved it is very difficult to investigate allegations of errors. The demand for General Practice services as a whole has increased by a large amount. At times the receptionists are over whelmed by calls. Like the clinicians, they have to deal with the person they are on the call with at the time before picking up the next call. If these patients need more attention they give it to them. This can mean at times we take longer to answer the telephone. We are aware of this and try to improve, but I can only afford four receptionists in at one time. They do not just sit there playing on their phones. I apologise that you felt the service provided by the Practice was not suitable for you and would welcome the chance to discuss these issues further. Regards David Doig, Practice Manager
Buxton Medical Practice
2016-03-23
Person
1
5
0
Written by a patient
Written by a patient 23rd March 2016
Rang up to get an urgent appointment, because I am in agony over an illness/injury that is getting worse not better. That which I have had for five weeks, despite repeated visits to this surgery, but am told I have to wait three (3) weeks for an appointment. I have chest pains and now difficulty breathing, but that seems not to matter. Very bad receptionist.
3rd October 2016
Response from Buxton Medical Practice
I apologise if this was the case, however, all patients who advise us that they have an urgent issue are offered a same day, usually within a couple of hours, call back by the senior clinician to triage their issue. If they believe an issue is clinically urgent they will bring the patient down on the same day to see a GP or themselves, Advanced Nurse Practitioners. I am sorry if you do not like the advice given or the service provided and can assure you it is in place to make sure that all patients receive the service that is appropriate for the care they need at that time.
Buxton Medical Practice
2015-10-14
Person
2
5
0
Written by a carer
Written by a carer 14th October 2015
The BIG problem with booking an appointment is their are NEVER any next day or same day appointments available. When i ring i am only offered care if there is a cancellation.
Now i don't know if it just me but i only go to the doctors if i am really ill and need medical attention. Unfortunately my body does not book its illnesses in advance with me and often only tells me i am ill with a few hours notice!
So ringing the doctors and been told the next available appointment is two weeks next Thursday is not a lot of good because i will be better or dead by then.
I really really do not understand or appreciate the logic of every doctor in the surgery having a full appointment book EVERYDAY of the year. Why can a practise of 4 doctors plus, not take it in turns to rota a 1 hour free period everyday to deal with people that need immediate medical attention or have become ill in the night. I can guarantee that 1 hour space would be filled every single day of the year.
I have never ever become so ill that i need a doctor and been able to wait two weeks for the first available appointment. so surely the majority of people in my community who work for a living paying taxes and of general good health have exactly the same problem when they become suddenly ill. Is it just me that feels this way??
6th January 2016
Response from Buxton Medical Practice
The Practice runs an urgent triage system for all patients who cannot wait until the next available appointment. This means that a Nurse would ring you that day to assess your illness and if urgent you would be given an appointment that same day with either the GP or the Advanced Nurse Practitioner. We have had appointments within a few days or latest a week for a long time. However, if you want a specific GP this can take longer as we have to work with who we have available and the demand for their services. I am sorry if this was not made aware to you at the time. David Doig, Practice Manager
Buxton Medical Practice
2015-07-13
Person
5
5
0
Written by a patient
Written by a patient 13th July 2015
Having saturday appointments and being able to book an appointment on-line is really helpful, makes it easier to fit around work hours.
Resources
Short link to review Buxton Medical Practice: http://iwgc.net/eccy8