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Buxton Medical Practice
2016-07-29
Person
1
5
0
Written by a patient
Written by a patient 29th July 2016
I had to change doctors because the staff honestly don't care about their customers.
I get sever migraines and sometimes I want an ergant appointment just get some pain relief. Simple right?
No! I have to ring up on Monday to get the medication on Friday!
If I do ring up, it takes hours for them to pick up. I even I have to go to the Doctors themselves and make an appointment. The receptionist they just sit there, talking to each other and playing on their phones.
Poor staff mangment. Poor communication in the doctors too.
When I want a sick note, one receptionist says its £15 and another says its £35.
So they don't know the prices of anything either.
When I explain that my medication doesn't work the doctors reply back "well I'm the Doctor I know your body"
Excuse me?! That's rude on a doctor to say that. A doctor should listen and provide help not make things worse.
Also when I do have an appointment the doctors want a chat. That's poor and very unprofessional on their work.
The waiting time to see one is sometimes over an hour.
Sometimes the machine to sign in doesn't work so you have to tell the receptionist that you are here to see the doctor. When I tell them, they give me a dirty look.
The doctors miss diagnose you so you either get the wrong medication or get something that you are allergic too.
I have to change my medication numerous of times because they get it wrong.
I have to tell the doctor what medication I need.
The doctors get confused and miss place my documents or they get the wrong person.
This happens nearly every time I go,
Overall, these doctors are the worst I've ever seen
I would never recommend anyone to go there.
They don't deserve a one star and I'm happy now that I changed doctors.
3rd October 2016
Response from Buxton Medical Practice
It is obviously very difficult to respond to the complaints given, as they are anonymous, and I would like to have had a chance to discuss these issues with you personally. In answer to a number of points on here. Prescriptions are ready within two working days of request unless there is an issue with that prescription that the Doctor needs to check, often with the patient. There is a difference between a simple signature and a private report and until we have seen and been able to work with the request for a private service, the work involved can be more than expected. The reception can only put forward a quote on what is described to her, the final cost can be different if the work involved is more than expected. All patients records are on the EMIS clinical computer system, and as such are available to all Doctors. Without specific details of the times and Doctors involved it is very difficult to investigate allegations of errors. The demand for General Practice services as a whole has increased by a large amount. At times the receptionists are over whelmed by calls. Like the clinicians, they have to deal with the person they are on the call with at the time before picking up the next call. If these patients need more attention they give it to them. This can mean at times we take longer to answer the telephone. We are aware of this and try to improve, but I can only afford four receptionists in at one time. They do not just sit there playing on their phones. I apologise that you felt the service provided by the Practice was not suitable for you and would welcome the chance to discuss these issues further. Regards David Doig, Practice Manager