Brixton Hill Group Practice
Written by a patient
24th July 2020
Let me start by saying I love the NHS: I have worked in it, it has saved my life and the lives of many people I know. Now that I have said that, it will be clear what I mean when I say that Brixton Hill Group Practice is the most astonishingly disorganised, incapable organisation I have ever had the misfortune to deal with.
Despite purporting to keep records, no single person, receptionist, back office staff or doctor ever knows what anyone else has actually been doing or not doing.
Since I have been a patient there, they have: refused to perform a diagnostic assessment on me; caused a delay of three months in a crucial referral; failed to inform me of key characteristics of a medicine they prescribed; failed to identify side effects of said medicine; gave me profoundly incorrect advice about coming off said medicine causing me to become very unwell; failed to sign a prescription when requested causing me to run out of an important medication; then cancelled the prescription after they did finally send it, causing further delays in obtaining the medicines.
In addition, their complaints policy is not fit for purpose and they are unresponsive to feedback.
Something is profoundly, fundamentally wrong with this practice and I don't think they even realise.