Brixton Hill Group Practice
Written by a patient
22nd September 2017
ear Christine Patrick,
I'd like you to bring attention to a rude employee of yours at the reception at Brixton Hill Group Practce.
This is not a first time that a woman, named Julie been a rude to me.The name on dispaly was 'Julie' at least. Today, while I sat in the waiting area I spoke briefly and very quiety to someone on the phone while she interrupted saying that there is a sign on the wall disallowing to talk. Well, there were walls coved in signs but no such sign was displayed.When questioned on this, she said 'I'm telling you to not to talk'.
I understand she was like this towards me beacuse my native language is not English. I know that with Brexit looming at the horizon people will express they views more often, but I find it unacceptable that a person who is working at the reception is allowed to treat customers in such unpleasant mannner on grounds of race or nationality.
This is not the first time she had been rude, uncooperative and simply -unfriendly. Why do you employ people who don't like this job and only enjoy telling patients off or sending them away with nothing?
An old , disabled woman who was barely able to walk walked on crutches into the clinic and was told told by her to 'have a go' and walk up to some other clinic as for some reason she couldn't be seen here.
I'm writing to you to ask, why, do you employ people who clearly aren't happy in this type of work? Often, I see other receptionsits who are smiling and truly sincere and helpful here, but I'm afraid the manner of speaking your worker mentioned above displays, is no near as proffesional and welcoming.
I hope you find this helpful and it will inform your pratice a little.