Share review of Brixton Hill Group Practice

Brixton Hill Group Practice 2019-12-20 Person 2 5 0

The fact it has changed to a telephone appointment with a doctor on the day of ringing who will then decide if you can be seen or not, makes the process very long. You have to start ringing by 7.55am and keep your hand on the repeat dial to manage to get through at 8am to book the telephone conversation in the first place. There is no system for booking an appointment in advance - everything has to be an emergency to get an appointment. Also our grandson stays regularly (every second weekend) and was refused treatment last winter (he had tonsillitis and a chest infection) as was not a patient there (he lives in Southampton) as there are no temporary patient forms. We were told to take him to casualty or a walk in clinic at Clapham Junction (not even Lambeth). I was disgusted by this - he is only seven. And whenever I go to collect my repeat prescriptions there is no one or very few people in the waiting room. Not surprised. We only stay with that doctors as its near. Wouldn't recommend joining the surgery.