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Written by a patient
17th October 2018


First thing this morning (7.30 Monday), I rang the automated service. Got a phone appointment for 9 and, subsequently saw the doctor at 11.40. The prescription which resulted was sent electronically and I collected it 10 minutes later from the chemist. All done by noon! The next day I got a text to say my referral letter was there for collection and by noon the next day, I had an appointment with the hospital. Great service. I first tried the automated service on Friday afternoon but with no appointments available, just went on a loop. I suppose that, because the system aims to deal with you promptly, the process works when you call first thing on the day you can attend. We are used to a system where you call maybe days in advance. We need to learn the new way. This worked brilliantly in my case. Many thanks.

Recommend
Involvement
Cleanliness
Staff
Appointment