Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
927
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-06-06
Person
1
5
0
6th June 2022
impossible to get an appointment
Suggested improvements
make booking an appointment easier
7th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - We are sorry to hear of your dissatisfaction but thank you for taking the time to raise the issues. If you would like a conversation with our patient experience lead Paula she would be very happy to meet and discuss all patient services that are available to you to help us offer better all round patient services. If you would like to email beversbrook@nhs.net and just ask for Paula to call you she will be happy to engage. With best wishes - Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-05-31
Person
4
5
0
31st May 2022
I do find it very hard to book an appointment
Suggested improvements
I was waiting to go see the Dr a member of staff was helping an elderly lady in the waiting area with Dr Link. A good service 2 others also wanted help with various options
31st May 2022
Response from Beversbrook Medical Centre
Good Afternoon Dear Patient - Thank you for taking the time to write this review and thank you for observing the patient experience service that Paula was offering to an elderly lady in reception. Paula is really keen to help all patients, if you would like to have a meeting with her sometime soon please just email beversbrook@nhs.net and ask for her to call you - she would be happy to meet with you to ensure you have access to all the options available for appointment booking. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-29
Person
2
5
0
29th May 2022
When booking appointment for vaccines we were categorically told that I would be able to receive a jab, despite being 3 months short of eligibility date, but being my husband’s carer. I waited 4+ weeks for the appointment. When I turned up, I was eventually told that I was not eligible and refused the vaccine.
Also when we arrived we were ten minutes early and were very curtly told by the receptionist that we were so. My husband eventually got his jab FIFTY minutes later due to computer problems. All the wait was uncontrollable, but the curtness of the receptionist was not acceptable.
Suggested improvements
Better inform the people taking appointments and give a little more customer care training to receptionists.
Sort out IT problems before badly affecting patients.
6th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - We are sorry to hear of your dissatisfaction but thank you for taking the time to raise the issues. If you would like a conversation with our patient experience lead Paula she would be very happy to meet and discuss all patient services that are available to you to help us offer better all round patient services. If you would like to email beversbrook@nhs.net and just ask for Paula to call you she will be happy to engage. With best wishes - Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-05-27
Person
4
5
0
27th May 2022
No a comment about the receptionists or the blood sample taken today.
Suggested improvements
The prescription ordering system had not removed the Lloyds pharmacy, Harrier Drive address from my account. I was unaware it had closed. So I have had to reorder having discovered the pharmacy was closed. Please keep your IT up to date.
30th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - We are sorry to hear you have had trouble with your prescription and pharmacy preference. I would be keen to have our patient experience handler look further into this but your message is anonymous. If you would like to email me on julie.taylor167@nhs.net I would be happy to arrange for Paula to speak with you. With best wishes. Julie Taylor - Complaint Lead, Patford House Partnership
Beversbrook Medical Centre
2022-05-27
Person
3
5
0
27th May 2022
Doctor Thomas was knowledgeable and reassured me that areas would be investigated. Felt listened to even though we disagreed on some areas.
Suggested improvements
More time to discuss
Making it easier to get an appointment
6th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review, it is welcomed and appreciated. I shall bring the message to the attention of Dr Thomas and your improvement ideas will be taken on board. Many thanks - Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s