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Beversbrook Medical Centre
2022-05-29
Person
2
5
0
29th May 2022
When booking appointment for vaccines we were categorically told that I would be able to receive a jab, despite being 3 months short of eligibility date, but being my husband’s carer. I waited 4+ weeks for the appointment. When I turned up, I was eventually told that I was not eligible and refused the vaccine.
Also when we arrived we were ten minutes early and were very curtly told by the receptionist that we were so. My husband eventually got his jab FIFTY minutes later due to computer problems. All the wait was uncontrollable, but the curtness of the receptionist was not acceptable.
Suggested improvements
Better inform the people taking appointments and give a little more customer care training to receptionists.
Sort out IT problems before badly affecting patients.
6th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - We are sorry to hear of your dissatisfaction but thank you for taking the time to raise the issues. If you would like a conversation with our patient experience lead Paula she would be very happy to meet and discuss all patient services that are available to you to help us offer better all round patient services. If you would like to email beversbrook@nhs.net and just ask for Paula to call you she will be happy to engage. With best wishes - Julie Taylor - Complaints Lead - Patford House Partnership