Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
927
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-06-10
Person
3
5
0
10th June 2022
I’d like to start by saying that once you have managed to get an appointment, the care is outstanding.
However the obstructions in your way to getting an appointment are extremely frustrating. The only way to get an on the day appointment is to use the Doctorlink system. The GPs that I have spoken to at Beversbrook admit that it is a complete waste of time. You have to go through a ridiculous set of questions (at one point they asked me about my gall bladder pain after the response that my gall bladder had been removed). I was given a “diagnosis” of a HERNIA by the Doctorlink system, when I actually had a bladder infection.
You have to moderate your answers to Doctorlink, as the system seems determined to tell you to go to A&E, for even the mildest of pain.
If you can manage to get to the surgery, the receptionist is most helpful and sorts out an appointment there and then. WHY CAN’T THE CALL HANDLERS DO THIS???! WHY DO THRY YSE DOCTORLINK????
I would like to add that even though the recorded message on the phone line seems to suggest that you only need to go through the Doctorlink farce for the first appointment for a new condition, I was made to go through it TWICE this week for the same problem. Phoning up the second time I was told they could only book routine appointments. Which makes me wonder how those patients without internet access manage?
And finally; please can the call handler with an American accent STOP telling people who have called the surgery trying to get an emergency appointment to “have a nice day”. In these circumstances it is IMPOSSIBLE to have a “nice” day, if I was capable of having a “nice” day I would not be asking for an emergency GP appointment!!
Suggested improvements
STOP YSING THE USELESS BLUNT TOOL THAT IS DOCTORLINK.
10th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for taking the time to write this review and we are sorry for the frustrations caused to you regarding patient services. As you message is anonymous I cant call you direct. If you would like to email me on julie.taylor167@nhs.net I would be really happy to try and assist. In addition we have a lady specifically in post here to deal with patient services, her name is Paula and I know she would be happy to engage with you to ensure you have access to all services that are available to all patients. The other point noted in your email regarding the greeting offered by a colleague will be passed on so that your thoughts on this are known. I look forward to be of assistance so that we can resolve the frustrations. With best wishes Julie Taylor - Complaints Lead - Patford House Partnership.
Beversbrook Medical Centre
2022-06-09
Person
4
5
0
9th June 2022
Can’t get through in the telephone or very long wait
Suggested improvements
We had a call back today at the exact time that was stated , we were not expecting to hear back from anyone to be fair. We are signed up online and used it today for the first time.
10th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for taking the time to write this review, it is welcomed and appreciated. The incoming calls are still currently high in volume so it is good to hear that you now have online access which will allow you to message our admin staff, nursing staff and even GPs direct. Should you need any further assistance please do email beversbrook@nhs.net and ask for Paula to contact you, she will be very pleased to engage with you regarding our patient services. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-06-09
Person
4
5
0
9th June 2022
It is really hard to get a Dr’s App also to get through to the practice
Suggested improvements
Such a good idea to have a member of staff dedicated to help patients I came across her at PAtford house , she helped get my online reinstated also my tablets
9th June 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank you so much for posting this positive comment, I am fairly sure you are referring to Paula and she will be delighted to hear this. With your new Systmonline account you will find you can send any non urgent medical queries and non urgent appointments requests to a wide range of admin staff, nursing staff and also Doctors direct. This may help you better whilst phone lines continue to be busy. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-06-08
Person
4
5
0
8th June 2022
I wanted to compliment the service my father received from Paul Draper yesterday. We have had concerns with my father over the weekend and Paul came out to visit my father at home to assess him. My father is used to Paul who regularly take his bloods. Paul was very kind towards my father and spent a while doing his observations. I cannot fault his care and understanding. Paul later phoned me to arrange a face to face appointment with the G.P.
Suggested improvements
I appreciate it was a Bank Holiday weekend but it is still tricky to get through on the phone to a receptionist. Once I did I found the receptionist very helpful.
8th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for posting this positive review, it is welcomed and much appreciated. We shall be sure to bring it to the attention of Paul. We do continue to receive high volume of calls and are sorry for any frustrations this leads to but it is very good to hear that once you are through you found our receptionist very helpful. With best wishes Julie Taylor Patford House Partnership
Beversbrook Medical Centre
2022-06-07
Person
4
5
0
7th June 2022
Always excellent care and helpfulness. Online system is brilliant for getting help, advice and appointments when needed.
Suggested improvements
I personally have no complaints
7th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for taking the time to write this positive review, it is most welcomed and appreciated. With best wishes - Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s