Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2022-06-10 Person 3 5 0

I’d like to start by saying that once you have managed to get an appointment, the care is outstanding. However the obstructions in your way to getting an appointment are extremely frustrating. The only way to get an on the day appointment is to use the Doctorlink system. The GPs that I have spoken to at Beversbrook admit that it is a complete waste of time. You have to go through a ridiculous set of questions (at one point they asked me about my gall bladder pain after the response that my gall bladder had been removed). I was given a “diagnosis” of a HERNIA by the Doctorlink system, when I actually had a bladder infection. You have to moderate your answers to Doctorlink, as the system seems determined to tell you to go to A&E, for even the mildest of pain. If you can manage to get to the surgery, the receptionist is most helpful and sorts out an appointment there and then. WHY CAN’T THE CALL HANDLERS DO THIS???! WHY DO THRY YSE DOCTORLINK???? I would like to add that even though the recorded message on the phone line seems to suggest that you only need to go through the Doctorlink farce for the first appointment for a new condition, I was made to go through it TWICE this week for the same problem. Phoning up the second time I was told they could only book routine appointments. Which makes me wonder how those patients without internet access manage? And finally; please can the call handler with an American accent STOP telling people who have called the surgery trying to get an emergency appointment to “have a nice day”. In these circumstances it is IMPOSSIBLE to have a “nice” day, if I was capable of having a “nice” day I would not be asking for an emergency GP appointment!!

STOP YSING THE USELESS BLUNT TOOL THAT IS DOCTORLINK.