Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
928
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-08-31
Person
2
5
0
31st August 2022
Cleanliness and overall waiting time was good.
Completed doctor link, which suggested I needed to be seen within a week. I had to all to make the appointment as the record of my doctor li k results seemed to have been missed.
Suggested improvements
The doctor I saw had an appalling bedside manner. I had two genuine causes for concern and I was made to feel like I was wasting his time. For the first cause of concern I was told to seek help elsewhere (advice as to where was given) feeling judged while he did so. I did seek that help elsewhere and it turned out it was something he should have picked up on, but unfortunately he jumped to the wrong conclusion. For the second cause of concern I feel I should have been examined but wasn't. I couldnt explain my issue well enough with words so i would have thought an examination would have been common sense. I left the office feeling embarrassed, concerned and angry. So I am none the wiser as to what to do. This is not the first time I have been made to feel this way at this surgery. I understand the NHS is struggling with the demand for care but I still expect to be able to see a doctor with some compassion without feeling judged.
1st September 2022
Response from Beversbrook Medical Centre
Good Morning and thank you for taking the time to post this review - we are very sorry to hear of your dissatisfaction. As your message is anonymous I am unable to deal with the specifics noted but I would welcome the opportunity to discuss further and try to assist. If you would like to email bswccg.php-complaints@nhs.net myself or a colleague will be pleased to engage and discuss the matter further. With best wishes - Julie Taylor - Complaints Lead
Beversbrook Medical Centre
2022-08-30
Person
4
5
0
30th August 2022
I was very pleased to receive the help from Paula
Today at Patford House. It was a pleasure to talk with her she was informative about the area as we have only just moved to Calne
Suggested improvements
Dr appointments we need quicker
31st August 2022
Response from Beversbrook Medical Centre
Good Morning and thank you for taking the time to write this review. I will be sure to share it with Paula. Appointment availability is under constant review and we will be striving to improve what we can offer to all patients. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-08-26
Person
3
5
0
26th August 2022
Frustrating service. Appointment was given following completion of Doc Link, which was then cancelled by text. New appointment was given, then GP did not have the equipment needed for examination. Now having to wait for a new appointment.
Suggested improvements
GP to have necessary equipment.
30th August 2022
Response from Beversbrook Medical Centre
Good Afternoon Dear Patient - We are very sorry to hear of the frustrations caused here - I would be keen to investigate the specifics here, especially the missing equipment which should not happen. If you have time to email me direct on julie.taylor167@nhs.net - I would be very pleased to look further into this. Best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-08-25
Person
3
5
0
25th August 2022
The surgery has had some bad reviews, but I've only really had an issue once, a year ago, otherwise I can't complain with the service I receive whenever I need to contact the surgery.
Suggested improvements
On this occasion, I think everything was done as needed.
25th August 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to post this positive review - it is welcomed and much appreciated. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-08-24
Person
4
5
0
24th August 2022
Made appointment through the text service as I had been sent a reminder. I have previously tried to make appointments by phone, being on hold for an hour and never spoke to anyone in the end. I can’t use the app to make an appointment for my son (under 3) so I worry about what to do if I need an appointment for him.
Suggested improvements
Better phone service, it could tell you how many call are in front of you so you can decide if it’s worth hanging on the phone for or if the number is actually going down.
24th August 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review. Our phone system is under current review and the feature you mention is something we are keen to introduce at the earliest opportunity. Alongside the phone we do promote online access where you can message admin, nurses and even GPs. We have a colleague Paula who leads on this - if you would like her to contact you we would welcome an email to Beversbrook@nhs.net asking for Paula to get in touch with you. With best wishes - Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s