Beversbrook Medical Centre

Beversbrook Medical Centre 2022-08-22 Person 5 5 0

Professional polite friendly staff online and in person

Nothing, I’ve had all good experiences

Beversbrook Medical Centre 2022-08-19 Person 0 5 0

My daughter had an awful earache that started Wednesday night. Rang first thing Thursday to be told to do Dr link. Did that it said be seen in 24 hours. They text saying they would book an appointment Friday and be in contact at a closer time. I ask if there's anyway she can be seen earlier was told no (so I accept the fate of her in agony for another night I get it doctors are busy). Thursday night comes and goes and naturally it's worse. Look at the appointment time and realise its in Sutton Benger. I can't get to Sutton Benger. Text the surgery to explain and do Dr link as symptoms worse. Dr link says be seen in 4 hours. Dr surgery text back. We have 3 practices either go to Sutton Benger or wait until Monday. So... Dr link says been seen in 4 hours... you want me to now wait until Monday? Usually I could get to Sutton but my car is broken. They honestly said they have no appointments in calne. Thank so much for your help.

Actually keep some emergency appointments in the town that 2 of your surgeries are based. I didn't realise that wouldn't be obvious.

Beversbrook Medical Centre 2022-08-17 Person 5 5 0

Amazing service, phone answered on 3rd ring, completed from link, appointment offered later that morning, urgent bloods needed fitted me straight in. From start to finish all staff helpful, caring and professional! Thank you

Nothing service was great

Beversbrook Medical Centre 2022-08-16 Person 1 5 0

Tried to get an appointment after speaking to 111, who advised I needed to be seen by my GP surgery. Was told I needed to do Doctorlink. I explained I had done this, but was also advised by 111 to be seen. I was told by the receptionist that she couldn't offer me an appointment, and I would have to wait for Doctorlink to contact me for more information. For a Doctor surgery not be able to offer you an appointment, and have to wait for a questionnaire is beyond ridiculous. I do not understand how anyone can get a full summary from a few questions.

Get rid of Doctorlink! Or have appointments on the day for acute issues that receptionists can offer patients.

Beversbrook Medical Centre 2022-08-16 Person 5 5 0

Good effective service received

No