Report this review of Beversbrook Medical Centre

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

19th August 2022


My daughter had an awful earache that started Wednesday night. Rang first thing Thursday to be told to do Dr link. Did that it said be seen in 24 hours. They text saying they would book an appointment Friday and be in contact at a closer time. I ask if there's anyway she can be seen earlier was told no (so I accept the fate of her in agony for another night I get it doctors are busy). Thursday night comes and goes and naturally it's worse. Look at the appointment time and realise its in Sutton Benger. I can't get to Sutton Benger. Text the surgery to explain and do Dr link as symptoms worse. Dr link says be seen in 4 hours. Dr surgery text back. We have 3 practices either go to Sutton Benger or wait until Monday. So... Dr link says been seen in 4 hours... you want me to now wait until Monday? Usually I could get to Sutton but my car is broken. They honestly said they have no appointments in calne. Thank so much for your help.

Suggested improvements
Actually keep some emergency appointments in the town that 2 of your surgeries are based. I didn't realise that wouldn't be obvious.

24th August 2022
Response from Beversbrook Medical Centre

Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. I would welcome the opportunity to discuss further but as your message is anonymous I am unable to reach you. I would be pleased to receive an email to julie.taylor167@nhs.net to discuss further. With best wishes - Julie Taylor - Patford House Partnership

Experience
Involvement
Cleanliness
Staff
Appointment