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Beversbrook Medical Centre
2022-08-16
Person
1
5
0
16th August 2022
Tried to get an appointment after speaking to 111, who advised I needed to be seen by my GP surgery. Was told I needed to do Doctorlink. I explained I had done this, but was also advised by 111 to be seen. I was told by the receptionist that she couldn't offer me an appointment, and I would have to wait for Doctorlink to contact me for more information. For a Doctor surgery not be able to offer you an appointment, and have to wait for a questionnaire is beyond ridiculous. I do not understand how anyone can get a full summary from a few questions.
Suggested improvements
Get rid of Doctorlink! Or have appointments on the day for acute issues that receptionists can offer patients.
18th August 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review. I am sorry to hear of the difficulties you have faced. As your message is anonymous I would welcome the opportunity to talk with you. I can be reached on julie.taylor167@nhs.net. With best wishes - Julie Taylor - Practice Operations Manager