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Beversbrook Medical Centre
2022-08-24
Person
4
5
0
24th August 2022
Made appointment through the text service as I had been sent a reminder. I have previously tried to make appointments by phone, being on hold for an hour and never spoke to anyone in the end. I can’t use the app to make an appointment for my son (under 3) so I worry about what to do if I need an appointment for him.
Suggested improvements
Better phone service, it could tell you how many call are in front of you so you can decide if it’s worth hanging on the phone for or if the number is actually going down.
24th August 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review. Our phone system is under current review and the feature you mention is something we are keen to introduce at the earliest opportunity. Alongside the phone we do promote online access where you can message admin, nurses and even GPs. We have a colleague Paula who leads on this - if you would like her to contact you we would welcome an email to Beversbrook@nhs.net asking for Paula to get in touch with you. With best wishes - Julie Taylor - Patford House Partnership