Independent Living Centre, 100 Oldbury Road, Smethwick, West Midlands, B66 1JE
A total shambles,no assessment made even though we had a letter saying there would be,given three different stories when I enquired about the electric wheelchair then had a manual wheelchair delivered which won't go through the doors!!!!
Dear Family Member, Thank you for taking the time to put a review for our service on the iwantgreatcare website. I am sorry your experience of the service was not a good one. This is not the normal service we as a team aspire to deliver. I would be more than happy to discuss this with you and have requested that the iwantgreatcare team provide you with my contact details so we can discuss further. Kate, Clinical Team Leader, Sandwell Wheelchair Service.
I am Paraplegic so I am confined to a wheelchair. The people who I dealt with from wheelchair services could not have been more helpful. I was given the information and advice to make informed decisions about what was available to make my situation easier. Nothing was to much trouble to ensure I had the right wheelchair and the right cushion appropriate to my circumstances and I am extremely thankful.
This is the second peice of equipment my son jacobe has received from the independent living centre. The first a mclaren major pushchair and the second a custom made wheelchair appropriate for his age. Can't thank kerry enough for her assistance. Brilliant service from start to finish.
From the moment I was taken inside the centre I felt completely at ease, the staff on reception were very kind. When I was being assessed for the electric wheelchair the two instructors Brian and Jeff made sure I was comfortable and at ease. They were absolutely amazing and always made sure I was okay. Both are absolutely great and I can't thank them enough for their expertise. My OT Kerry was also present which made me feel even more relaxed, Kerry has been amazing throughout the years making sure I've had the right equipment and now helping me regain abit more independence. One of the most loveliest ladies you could ever meet, and I'd forever thank her over and over. My experience was that great I would most definitely recommend to anyone. A big thanks to all who helped me through the test, truly appreciate it very much. Kind regards Natalie xx
Very fast service, applied for a wheelchair for my son and within 2 months we had been provided with a very suitable aid for my son. Helpful and friendly service, Thank you.
Short link to review Sandwell Wheelchair Services: http://iwgc.net/ejpzw