44a High Street, Meadowhall Centre, South Yorkshire, S9 1EN
Once again, I am having problems getting hold of a replenishment set of my contact lens. I rang and was advised I needed to come in store to order and pay for them. I did, was left sat for 20 mins while to assistant disappeared. He was really nice but I was then told they had to be ordered in and would take 5-7 days. Its now been 10 days, no contact. I've tried ringing but as previous, no one answers the phone. So frustrating. The last time, this has happened nearly every time I want more lens, I have had to travel in and on occasions they have not been ordered. I really don't know why I continue. I wrote a letter in 2017 and was given complimentary lens, maybe I should try again as this seems to be the only other way of communicating with them
Every time my family and I visit we have cause for complaint. Long waiting times. I was promised a contact lens and after two weeks it hadn't arrived I rang up. Not been ordered. They tried to lie and say they were waiting for it, but eventually admitted it had not been ordered. My daughter keeps getting letters to say she needs an eye test ,she's had one. My husband was told he needs a referral for a peripheral vision retest he's still waiting three months later. No doubt they've forgotten. All they try to do is sell overpriced glasses. Just badly run and managed.