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3rd April 2019

Once again, I am having problems getting hold of a replenishment set of my contact lens. I rang and was advised I needed to come in store to order and pay for them. I did, was left sat for 20 mins while to assistant disappeared. He was really nice but I was then told they had to be ordered in and would take 5-7 days. Its now been 10 days, no contact. I've tried ringing but as previous, no one answers the phone. So frustrating. The last time, this has happened nearly every time I want more lens, I have had to travel in and on occasions they have not been ordered. I really don't know why I continue. I wrote a letter in 2017 and was given complimentary lens, maybe I should try again as this seems to be the only other way of communicating with them

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Clear Recommendation
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