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25th May 2018


Absolutely shocking service - appointment at 4.05 walked out at 7.05 without any glasses. Whilst the staff were polite there were groups of staff stood about doing nothing, but apparently there was no one available to do varifocal assessment. One assistant I asked a question of turned to speak to her colleague as if I wasn’t in the vonversation she was so rude! I had chosen some frames but didn’t read the small print on the side with extortionate additional cost for lenses - the young lady who assisted me was new and wasn’t aware of this hidden cost. Should have gone to Specsavers. Actually I went to Asda got amazing designer frames with lenses, prescription sunglasses for less than half the price of boots with polarised lenses on sunglasses. BUT most of all the staff were lovely, helpful and very pleasant couldn’t do enough for me.

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Clear Recommendation