Boots Opticians Islington
23rd September 2019
Do not go to this boots!
Although all the Optometrists I have seen have been lovely and helpful the floor staff, in particular the store manager, are horrendous! I shouldn't have to phone up to check if they have done their job multiple times to find out they haven't and then chase up my own records with my old boots opticians as apparently "they couldn't get through" (even though they picked up straight away when I rang and were very helpful!) They have failed to tell me prescriptions are available, tried to scam me into buying the most expensive lenses possible and booked appointments when the correct staff team were not there to run those appointments! The icing on the cake was being overcharged for my glasses and having to argue for an hour to get a refund, even though the store manager couldn't prove that her numbers were correct. And when I was found to be correct I had to prompt her to apologise.
This store is awfully run and the customers are made to feel like they are a nuisance. Repeatedly I was told it was because they were understaffed...to be frank I don't care. I have spent hundreds of pounds in that Boots recently and won't be spending another penny there ever again!