35-37 Islington High Street, Islington, Middlesex, N1 9LH
The optometrist was fine. The shop floor/sales staff the worst I have ever encountered in a Boots opticians. The unpleasant person insisted on hovering in one's personal space and only unlocking a few frames at a time to try, on the insistence that it was not store policy to do otherwise (perhaps they have a lot of shoplifting at that location - but seriously ? It's not as if I were anonymous - they had all my name and address details from the eye test). It's really not nice to be treated like a thief as a prelude to spending some hundreds of pounds on new glasses. Eventually the manager intervened as I got more stressed - and offered a discount if I chose something, but by this time I would be happy to never visit this store again. Many I recommend taking the trip to the Bishopsgate or London Wall branches instead - where staff are courteous and helpful.
My appointment was on the 6th October, upon arriving i was sat down by a member of staff on the front desk and was told someone would be with me soon. I was then kept waiting for a further 20 minutes whilst the staff chatted to each other and proceeded to ignore my presence. Whilst waiting, a young lady came up to me and asked if i was "being seen to", i told her what had been said to me and it looked as if she was going to find out what was happening. A male member of staff then shouted over at her and told her not to deal with me and that she should be doing something else. There was an obvious lack of communication and a lot of tension between the staff members. Someone eventually came over to me and did the initial examination, she was very robotic and did not talk me through what was happening. Other than that, the actual eye examination with the optometrist was excellent. However, this is not enough for me to ever come back.
Optometrists I saw (two as I had problems with other parts of the service) were great - professional, made clear recommendations, efficient. Unfortunately the rest of the service was middling to poor. Firstly after my first appointment I was told they had issues with getting my records from my previous optometrist, another Boots Optician branch. They said they'd try again tomorrow and would let me know. No such luck - I rang up two weeks later to see about progress and they still hadn't obtained my records. They said they would get on to this straight away. One of the staff gave me calls to follow up and was helpful, but I was very busy with work and travel and couldn't make it in. Eventually went in for a contact lens check, and there were what seemed like massive issues getting contact lenses - first they put me on the contact lens reward scheme, then it turns out the lenses my optometrist recommended couldn't be obtained on the scheme. So I went on the other one they recommended and thought they ordered lenses at the time. It's been another 3 weeks without any word. So I called up this morning, and I'm then told the lenses were never ordered because again, they weren't available on the Care Scheme they then put me on. No one had contacted me about this. The salesperson I spoke to then said they would sort it straight away, but this is getting ridiculous. It's now been exactly two months since I first went in for an eye test. The manager I dealt with at my second appointment was helpful and friendly, and deducted the cost of my first appointment from the overall cost as I went on the scheme and also paid for the lenses I ordered. Other than that, I picked up on snippy condescending attitudes amongst the other staff in their interactions with each other. Maybe it was just my imagination after being frustrated with the whole process. Please work on your processes, handovers, note taking or whatever would help. It's not right that I've had to chase up on things and then finding out that something's gone awry but I've not been contacted.
Anum helped me select the perfect pair of glasses. She made what seemed like a daunting task easy and fun. She took all of my concerns into consideration and did her best to ensure that I had the best care. Thank you, Anum!
It was not a good experience as it was all about a hard sell,trying to get me to buy contact or varifocals even when my eyesight hadn't changed. I will not be returning. Very disappointed.