35-37 Islington High Street, Islington, Middlesex, N1 9LH
Do not go to this boots! Although all the Optometrists I have seen have been lovely and helpful the floor staff, in particular the store manager, are horrendous! I shouldn't have to phone up to check if they have done their job multiple times to find out they haven't and then chase up my own records with my old boots opticians as apparently "they couldn't get through" (even though they picked up straight away when I rang and were very helpful!) They have failed to tell me prescriptions are available, tried to scam me into buying the most expensive lenses possible and booked appointments when the correct staff team were not there to run those appointments! The icing on the cake was being overcharged for my glasses and having to argue for an hour to get a refund, even though the store manager couldn't prove that her numbers were correct. And when I was found to be correct I had to prompt her to apologise. This store is awfully run and the customers are made to feel like they are a nuisance. Repeatedly I was told it was because they were understaffed...to be frank I don't care. I have spent hundreds of pounds in that Boots recently and won't be spending another penny there ever again!
The optometrist was very good and informative and very welcoming. I've been a patient since 2016 and have yearly check ups and have seen staff come and go but I was really saddened to see my usual consultant Chanelle no longer works there. Wearing glasses is something I've always been conscious about so finding a consultant who knows and understands my needs and actually cares about helping me was a blessing and a relief and of great importance to me. I did however see a lovely young woman called Georgia who helped me and did her very best, she is a very pleasant young lady and an asset to the team. The lady I believe to be the store manager (she wore a suit in comparison to the normal uniform like the other staff) I found to be very abrupt and rude, not only to me but by the sounds of it she seems to have no respect for the staff. No surprise great consultants are dropping if they are being managed by someone like that.
Munisha was lovely during my eye exam and her recommendations was very clear, the lovely girl Georgia helped me pick out my new glasses and i tried on some that are out of my comfort zone but i absolutely love them!! however their manager is really quite rude and condescending and i personally think she needs to learn some people skills
The optometrist was fine. The shop floor/sales staff the worst I have ever encountered in a Boots opticians. The unpleasant person insisted on hovering in one's personal space and only unlocking a few frames at a time to try, on the insistence that it was not store policy to do otherwise (perhaps they have a lot of shoplifting at that location - but seriously ? It's not as if I were anonymous - they had all my name and address details from the eye test). It's really not nice to be treated like a thief as a prelude to spending some hundreds of pounds on new glasses. Eventually the manager intervened as I got more stressed - and offered a discount if I chose something, but by this time I would be happy to never visit this store again. Many I recommend taking the trip to the Bishopsgate or London Wall branches instead - where staff are courteous and helpful.