Watford General Hospital

Disgusting. Six hours to be told in a corridor a dismissive statement. Horrendous hospital with no care. Going to have to see a proper doctor as no trust or faith in the hospital

Communication is non existent. I arrived and was seen after 2 hours having spoken to no one. Then after sitting for another 2 hours was sent for a scan. Still sitting waiting and approaching 6 hours. There is no communication to update you, nurses seem to see you as a nuisance not a patient, no one knows what is happening or how long you will be. There is no care or consideration at all across the hospital with nurses and reception staff all fed up and not interested in helping patients. The waiting room was freezing to the point my mother had to cuddle under my coat because she was so cold. No one monitors waiting room or patients or attempts to communicate. Wasn’t asked by anyone if I was ok or had any questions. Just sit and wait and hope someone somewhere knows you are there. Had to provide and take my own pain killers whilst I was waiting. Only food or drink on offer is a junk food machine. Appalling care. Appalling facilities. Appalling communication. Appalling organisation. Failing hospital is an understatement.

Helena was amazing and has supported me until I was happy and confident enough to be discharged. She has been briliant at listening to my concerns and giving the right advice. Hospital staff have missed diagnosing my little boy's tongue tie but she has noticed it straight away. She has then refered me to a lactation specialist and then given the right advice in order to be able to continue breastfeeding and not switch to formula. This has not been easy but with Helena's continued support I have managed to get through and now have a happy, content breastfed baby. I cannot thank her enough for everything she has done for us and hope that every midwife would be like her. Please continue to support and encourage people like her!

My partner attended on the 21st for pain in her kidneys and saw the out of hours doctor who said it was a minor infection she was sent away with antibiotics and pain relief. 7 days later it had not improved and after having to go out of hours again she was given a letter to attend A+E where she was told she would be admiited. After a 5 hour wait and a pain killer she was sent home and told to attend the following day for a scan as it itis belived to be kidney stones. This was done promptly however then sent back to A+E where was told once results were in she would be seen. However now told there are 13 in front of her. My partner is in agony and care seems rubbish. Would have been better if she'd been bought in by ambo.

Brought myself into A+E mid-morning following a bee-sting. A previous sting only 2 weeks earlier ended up with anaphylactic shock, ambulance + paramedic. This time there was no immediate reaction though I felt a little dizzy, so went to A+E by taxi as a precaution. Quite quiet in the waiting area, checked in very quickly and warned there might be a considerable wait. However I was seen by a doctor within 10 minutes. No immediate issues so advised to wait at hospital for at least an hour to verify no delayed shock response. Was checked again about 90 minutes later and free to leave. All very helpful, friendly and prompt but without feeling rushed.