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watford-general-hospital

Watford General Hospital

Vicarage Road, Watford, England, WD18 0HB
 
1 2 3 4 5 107,084 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Review of Accident & Emergency - 0236, written by a patient
19th March 2020

Involved in accident Great care

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
Review of Accident & Emergency - 0236, written by a patient
9th March 2020

Sat in the A&E for 7 hours and have yet to be seen, absolutely ridiculous.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
6th March 2020

Had an appointment booked in for 12am to see my results of a Mag3 scan. I saw someone on the team is ESAU and he had no idea why I was here, I gave him my notes from previous as requested. I explained why I was here yet still no clue. I was sent back to the waiting area. It is now 2:45pm and I am still waiting. I have missed work and not been told how long at all I will be waiting for. The doctor who organised this appointment hasn’t even shown up.

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
27th February 2020

Staff at Watford General hospital were great and very supportive.

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Review of Katherine Ward, written by a family member
25th February 2020

Receptionist very rude to family members visiting - I understand rules need to be in place e.g visiting only after 3:30pm but staff member extremely rude in enforcing it. It’s an exciting time for families and when you’ve travelled 3 hours and arrive 15 minutes early and are abruptly dismissed over the speaker at the door it’s extremely disheartening and also unfair on the new mother.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
11th February 2020

I was well looked after, by all the staff, from the cleaning staff to the doctors.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
4th February 2020

I don't want to criticise what has been a very well handled procedure for me but I must draw your attention to the poor standard of the pre-op waiting room. At probably the most stressful time of the whole process (i.e. waiting just prior to the operation) patients are asked to wait in a room that is too small, on uncomfortable plastic chairs, with in adequate heating and ventillation. When I had to complete various information, we were asked to move three times from office to office. All in all, it was quite a tramatic experience that could be avoided if the right environment had been created.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
21st January 2020

An excellent experience in A and E, only 10 minutes from arrival to receipt of pain relief. Experience of a night in the surgical assessment unit was unpleasant. Remained on a trolley with bright lights left on for the majority of the time even though assessments were not being carried out. Excellent care from Elisabeth ward thereafter.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a carer
8th January 2020

My husband was admitted to A&E today january 8th 2020 the paramedics were so kind and thoughtful they work so hard. When we arrived at A&E it was really busy but the paramedics made sure my husband was transferred to a hospital bed so that he was comfortable bed until it was his turn to be seen. The Doctors were fantastic and the nurses were so kind and caring. The student nurse padraig Collins was really good at his job we wish him all the very best in his nursing career. Thank you all sincerely what an amazing team in A&E at watford general!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Review of ESAU, written by a patient
24th December 2019

I was seen in good time by the doctor once we arrived in ESAU. During the consultation the doctor said I could go home and that he will arrange some pain relief medication for me to take home. From that point onwards, I have been waiting for over 3 hours for a one week supply of simple pain relief suppositories. The main delay is because the pharmacy did not receive the TTA for the first 2 hours. This is absolutely ridiculous. We have now been in the hospital for 7 hours in total. To make a patient who’s in pain and unwell wait over 3 hours for a simple prescription that would otherwise be dispensed in a community pharmacy in 5 mins is completely and utterly unacceptable. There is clearly a massive system failure here and I’m sure I’m not the only one who has suffered in this way.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
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