The Royal Marsden Hospital (Chelsea)

Fulham Road, London, England, SW3 6JJ
 
1 2 3 4 5 21,571 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
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Information
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Cleanliness
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Staff
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Radiotherapy Chelsea, written by a patient
10th August 2020

Some questions are irrelevant as being a day outpatient they don't apply. For example, meals were not required however it did not provide an option that states n/a. Also, the first question I find intriguing. I would't have thought anyone would recommend the service as it is the result of being diagnosed with an illness that requires treatment. If you are seeking feedback on whether you would recommend The Royal Marsden, Chelsea specifically, or another location for that matter, then I believe the question can be much better worded to elicit an appropriate response if this is the intention. Thanks

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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Staff
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Call bell
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Meals
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Review of Critical Care Unit, written by a patient
7th August 2020

At all times I was aware I felt expertly looked after. The staff were all so caring and knowledgeable which helped to keep me feeling calm. Everyone kept me updated with my care and when my blood pressure dropped dramatically so many staff had appeared by the time I came round that I felt completely reassured.

Recommend
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Dignity/Respect
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Involvement
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Information
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Meals
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Review of Radiotherapy Chelsea, written by a patient
7th August 2020

In the star rating. Didi not answer meals as not applicable. This is my second time with a cancer problem at Royal Marsden. The doctors and staff are so kind and caring. They made me feel I was in save, in caring hands. Always nice and greeted with a smile.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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Meals
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Review of Diagnostic Radiology Chelsea, written by a family member
26th July 2020

The nurses were kind and caring, as always. My issue was with the reception staff. On arrival we were questioned as to whether we had received a phone call or not. I said I had called and confirmed the appointment only a few days prior. I was then asked to produced the appointment letter, which I handed over and was told to take a seat and wait. I got the impression that the appointment was actually cancelled but no one had called us. It's a long journey for my elderly mum so the thought of having traveled for no reason was frustrating. Eventually we were told that my mum would be seen as we had traveled a long way. We were made to feel like they were doing us a favor. Given the current COVID situation, visiting a hospital is the last thing we want to do. We did appreciate that we were not turned away but the reception staff need to work on their communication skills and drop the high handed manner.

Recommend
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Review of Radiotherapy Chelsea, written by a patient
23rd July 2020

Cannot fault care given

Recommend
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Dignity/Respect
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Involvement
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Cleanliness
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Review of Radiosurgery, written by a patient
23rd July 2020

Very good all round best hospital I have been in. All the time looking at the person's needs.

Recommend
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Dignity/Respect
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Involvement
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Information
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Review of Radiosurgery, written by a patient
18th July 2020

The staff at The Royal Marsden in Chelsea were exceptional in managing my 3 days of Cyberknife treatment. Under the Covid restrictions, from ensuring my and others safety with masks and hand sanitisation, the Cyberknife team were professional and most re-assuring. Explanations and opportunities to ask questions about my treatment were clear and they always ensured that I knew what to expect at all times. Though I did not receive a letter appointment, I did get a phone call to advise my appointment would be the following day - short notice, but then at least treatment was getting under way quickly. As long as the patient can be adaptable to appointment time changes to help the team manage their the busy schedule of appointments, then it all contributes to re-assure the patient

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Review of Radiosurgery, written by a patient
12th July 2020

The staff were very kind, considerate and informative. They made the whole experience more bearable.

Recommend
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Dignity/Respect
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Review of Radiotherapy Chelsea, written by a patient
7th July 2020

The level of care I received from the radiotherapy team was outstanding in every respect. Even if I wanted to, even if I was deliberately looking for some way to fault the service provided by this department, I literally couldn't! Everyone was polite and professional, the treatments were carried out on time and with full respect and dignity afforded to me. Cancer is bloody awful, but honestly dealing with good people such as yourselves makes it somehow bearable, thank you so much. You are amazing!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Review of Radiotherapy Chelsea, written by a patient
6th July 2020

Runs like clockwork, from my first planning appointment and through the following radiotherapy sessions. All the staff I met at the Marsden were lovely, the Wallace wing radiotherapy receptionists were so kind and it was much appreciated in these uncertain times. I can't think of any improvements you could make to this excellent NHS service!

Recommend
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Dignity/Respect
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Involvement
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Cleanliness
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