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The Royal Marsden Hospital (Chelsea)

Fulham Road, London, England, SW3 6JJ
 
1 2 3 4 5 21,519 reviews

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Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Review of Outpatients department Chelsea, written by a patient
27th February 2020

3 of the above questions are not applicable hence they are left blank. I arrived before time. I was seen before time. The consultant (Mr Thompson) is excellent with extensive knowledge and an engaging personality. Just what you need with cancer care. The hospital is excellent and the only issue is the constraint of limited space in the main waiting area. I cannot see how this can be improved.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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1 2 3 4 5
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1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
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1 2 3 4 5
Review of Radiotherapy Chelsea, written by a patient
24th February 2020

All the staff were very kind, professional and helpful and I would like to thank them. It is apparent though, that the William Wallace wing is under extreme pressure and the sight of patients sitting in the entrance and reception areas in wheel chairs and on drips, many looking so sad and despondent, made many of my visits uncomfortable.

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Dignity/Respect
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Meals
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1 2 3 4 5
Review of Surgical Unit, written by a patient
9th February 2020

Ward Nurses, anaesthetists, recovery room nurses and surgeons all fantastic and treat you like a person. This is how NHS care should be. Having a single nurse looking after you from admission to discharge in day surgery. I'm not nervous about hospital or surgery, but I can imagine this continuity is a real comfort for people who are. I'd really like to suggest an improvement but I honestly can't think of anything that could be done better.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
1 2 3 4 5
Worries-concerns
1 2 3 4 5
Pain Control
1 2 3 4 5
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1 2 3 4 5
Review of Radiotherapy Chelsea, written by a patient
8th February 2020

I attended Royal Marsden to get radiotherapy since St George's do not have the facilities. Everyone involved on both sides was great. At all times I felt I was being well looked after – even when the phones died and caused all the staff great difficulties.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
1 2 3 4 5
Pain Control
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1 2 3 4 5
Review of Radiotherapy Chelsea, written by a patient
6th February 2020

everyone was friendly and courteous. the radiographers were all highly professional in their approach. everywhere was clean and pleasant.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
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1 2 3 4 5
Call bell
1 2 3 4 5
Meals
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Worries-concerns
1 2 3 4 5
Pain Control
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1 2 3 4 5
Review of Surgical Unit, written by a patient
5th February 2020

From the pre-op assessment to the discharge, I was treated with extreme kindness and care for my physical and mental well-being. Staff ensured that I was given timely information about the planned surgery and took time to explain everything that was going to happen. All staff were clear about who they were and what their role was; when I had worries regarding for example, the general anesthetic, they took time to reassure me. The care shown by staff had a highly significant and positive impact on my well-being and ability to deal with a difficult situation. I am extremely grateful for the kindness and consideration and for the fact that each of them treated me as an individual, rather than a 'numbered patient'. I would particularly like to thank Layo Sanusi whose care and consideration was outstanding.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
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1 2 3 4 5
Call bell
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Meals
1 2 3 4 5
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1 2 3 4 5
Review of Admission and Pre-assessment Unit Chelsea, written by a patient
3rd February 2020

Questions 9,10, and 11 left blank because not applicable in this pre-op assessment.

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1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
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1 2 3 4 5
Review of Radiotherapy Chelsea, written by a patient
2nd February 2020

All the team were fantastic Mel,Lauren,Kirsty, Elliot,Sara students, everyone. What I would have liked is either to have been shown the machine prior to treatment - I realise this is probably not realistic as they are in constant use- or to have been given a diagram of the machine with a brief explanation of the process and what each "arm" is doing. That is not a complaint by any means but something that I personally would have liked.

Recommend
1 2 3 4 5
Dignity/Respect
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Involvement
1 2 3 4 5
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1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
1 2 3 4 5
Pain Control
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1 2 3 4 5
Review of Surgical Unit, written by a patient
27th January 2020

Excellent service, very caring and efficient. Staff were exceptional. Well done.

Recommend
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Dignity/Respect
1 2 3 4 5
Involvement
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Call bell
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Meals
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Worries-concerns
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Pain Control
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1 2 3 4 5
Written by a patient
21st January 2020

Fantastic hospital. All staff were brilliant and caring and I felt comfortable and reassured in all areas from pre assessment, day surgery unit, theatres and recovery and Wilson ward. Staff were attentive and had time to listen to all questions or worries. Never felt rushed or hurried. A fantastic establishment which will be highly recommended.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
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Information
1 2 3 4 5
Cleanliness
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Short link to review The Royal Marsden Hospital (Chelsea): http://iwgc.net/eb6av