The Royal Marsden Hospital (Chelsea)

Fulham Road, London, England, SW3 6JJ
 
1 2 3 4 5 21,686 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Rapid Diagnostic and Assessment Centre,
20th October 2021


It was a very good experience overall, the nursing staff and doctor were lovely. The only minor downside was the receptionist at the end when I had a query for her, she was a little dismissive in her manner.


Just the manner of the receptionist at the end of my visit could have been improved when I had a query for her.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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Call bell
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Meals
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Worries-concerns
1 2 3 4 5
Pain Control
1 2 3 4 5
1 2 3 4 5
Review of Rapid Diagnostic and Assessment Centre,
2nd October 2021


This was an outpatient appointent so the last 3 questions were not applicable. I received a friendly welcome, my condition was fully explained to me and I felt totally in control of any treatment required. Also, I didn't feel rushed.


I was happy with the whole experience.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
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Meals
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Worries-concerns
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Pain Control
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1 2 3 4 5
Written by a NHS patient
18th September 2021


Overall good. Some rude staff. Ward and staying overnight was greatly managed. Very pleasant people overall.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Radiotherapy Chelsea,
5th September 2021


Covid 19 created the delay for me to be treated within the time frame I was scheduled, consequently, I had to endure a couple more monthly Hormone injections.which did me no good to my midriff . I put on weight which I still find difficult to shed.


Please provide short term paid parking for patients who cannot take public transport. I was told emphatically by my GP not to take public transport as my risk of contracting Covid 19 was extremely high. I had to get my sister to drive me to the hospital and then travel back home as parking was impossible to find. She then had to return to pick me up. This ended up to be a 24 miles round trip . the journey often took us 4 hours when my treatment only took 20 to 30 minutes.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
1 2 3 4 5
Pain Control
Rating not given.
1 2 3 4 5
Review of Burdett Coutts,
1st August 2021


Staff cheerful and responsive. Usually came quickly when called. Prepared to chat when appropriate. Morale seemed high.


Either because of an attempt to take blood or actual take site my inner left forearm developed a sore and swollen spot which was not noticed by me until I returned home. Inspected by GP and antibiotic Flucloxacillin prescribed which as at 1/8/21 has reduced the inflammation. Continuing with this medication. I do not normally have an adverse reaction to needles.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
1 2 3 4 5
Worries-concerns
1 2 3 4 5
Pain Control
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
29th July 2021


Fantastic bunch of people working in the most stressful circumstances. Thank you so much.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Rapid Diagnostic and Assessment Centre,
27th July 2021


I couldn’t have asked for a better experience, it is what I imagine private care to be like. Everyone was lovely

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
1 2 3 4 5
Worries-concerns
1 2 3 4 5
Pain Control
1 2 3 4 5
1 2 3 4 5
Review of Burdett Coutts,
21st July 2021


Attentive and skillful nursing. Friendly and with a sense of humour. No request was a problem even though at times they were under pressure. Of particular note were Liliana (ward sister) and Claire McGovern but everyone was fantastic. There was nothing, in my view, that could have been improved.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
1 2 3 4 5
Worries-concerns
1 2 3 4 5
Pain Control
1 2 3 4 5
1 2 3 4 5
Review of Radiosurgery,
17th July 2021


Everyone and everything about my experience was excellent.


Nothing could have been improved upon

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
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Meals
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Worries-concerns
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Pain Control
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1 2 3 4 5
Review of Radiosurgery,
8th July 2021


Because I genuinely feel utterly blessed to have been treated at the Royal Marsden. The expertise of the staff and the access to cutting edge technical equipment is unprecedented and an example of our incredible NHS at its absolute best. Combined with which the care and compassion with which I was treated on every visit was out standing. I am so grateful, thank you.


Nothing.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Call bell
1 2 3 4 5
Meals
Rating not given.
Worries-concerns
1 2 3 4 5
Pain Control
Rating not given.
 
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Resources

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