Fulham Road, London, England, SW3 6JJ
was treated with kindness,compassion and respect. Nothing too much trouble
It was an efficient process with staff first calling out our names so that they could hand out the papers we needed to complete prior to seeing the doctor. We didn't need to wait too long (perhaps 20 minutes). There was some confusion because the board showing delays (1 hour!) referred to the morning, not the afternoon clinic. The registration, who saw me, had read my notes prior to the consultation. He spoke very clearly, was supportive and I felt well looked after. When I went to Reception to book my next appointment, they were very helpful. All-in-all, excellent care. I am very lucky to have had the opportunity of being treated at The Marsden.
Everyone I encountered in the Royal Marsden was amazing at a level I didn't even know possible. I have never seen such tireless and unfaltering devotion to the patients as I experienced whilst there. I honestly cannot praise them all highly enough, it was very humbling and great to know there are still people like that in the world. I am deeply grateful to them for the care I received.
I was very satisfied with my care and the staff were great inspite of being short staffed on the day I attended, especially when some people were complaining about the wait.
I have had to shift hospital twice due to inadequate care (mostly wrong treatment choices) Finally at the Marsden profs Palen and Cummingham have provided proper rational treatment. I am delighted and feel I may now have a decent life expectionary. Surgical care team also excellent and I cannot thank you all enough.