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The Royal Marsden Hospital (Chelsea)

Fulham Road, London, England, SW3 6JJ
 
1 2 3 4 5 21,546 reviews

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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
11th May 2020

From my first consultation up to now I have been looked after in a caring and respectful way. Every step of my treatment was explained to me in a compassionate and clear way. Even during lockdown I have received many phone calls keeping me fully updated

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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Rapid Diagnostic and Assessment Centre, written by a patient
6th May 2020

The staff were all very attentive and made sure that I was taken care of quickly and efficiently. I was never left feeling abandoned and all the staff were so friendly. Thank you. The only issue I had was that the pre appointment letter was sent via email and went into junk folder. so I arrived and had to pay. For some reason both credit cards were declined but staff were helpful in finding a solution. It just took a little longer.

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1 2 3 4 5
Review of Radiosurgery, written by a patient
30th April 2020

The Royal Marsden have been amazing for both treatment and for giving information involving by myself and my wife throughout. Given the current difficult time with the added corona virus situation we were so grateful that my wife was given permission to attend my appointment and treatment as I’m wheelchair bound. We cannot thank the staff enough for the level of care that I received

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
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Call bell
1 2 3 4 5
Meals
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1 2 3 4 5
Pain Control
Rating not given.
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1 2 3 4 5
Review of Radiotherapy Chelsea, written by a patient
27th April 2020

The care i received was nothing short of exceptional. Over the entire three weeks of my radio therapy treatment, different staff were courteous, kind and attentive, as well as calm, relaxed and considerate. This is all the more remarkable considering the stress and uncertainty they must have been facing as the lockdown had just started at the beginning of my treatment. I was confident that RM was totally on top of the evolving situation long before this which reassured me as I travelled daily for my treatment. I want to particularly thank all of the Carlisle team and also Dr Settertree, who demonstrated professionalism with incredible listening and understanding - which definitely contributed to my recovery!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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Meals
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1 2 3 4 5
Written by a patient
25th April 2020

In these complicated and difficult times, the Chelsea Royal Marsden has coped brilliantly by reorganising and adapting to the stress of working around the risk of Covid 19 infection. The staff, from top to bottom, are superb, well motivated and keen to give patients their time and expertise. Communications with theatre and other staff were exceptional , with everyone explaining necessary actions and procedures, and making sure that you understood. The food was very good and courtesy dominated my treatment and that of other patients around me. The staff made a daunting experience more bearable and manageable.

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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Review of Radiotherapy Chelsea, written by a patient
21st April 2020

I think overall the service felt a bit impersonal because of COVID 19 fears / the wearing of masks and staff (understandably) keeping their distance. So the above feedback should be viewed in that context; a smile and warmth from a distance still works. I'm very grateful that the necessary medical staff were turning up for work on the frontline of the COVID 19 pandemic, so my radiotherapy was able to go ahead; so thank you! I think also 5 treatments only for adjuvenant breast cancer radiotherapy is relatively new and - maybe because of that? - I didn't feel prepared at all for the immediate quite significant swelling and tenderness that occurred before the skin reaction. Also the immediate fatigue - before radiotherapy I was back to doing PE with Jo Wicks and running, so it was quite marked - could have been better flagged as a usual side effect before (rather than after) the sessions ended.

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Meals
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Worries-concerns
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1 2 3 4 5
Review of Radiosurgery, written by a patient
19th April 2020

i had three days of stereotactic radiotherapy and treated at all times with understanding and sympathy

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Meals
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1 2 3 4 5
Written by a patient
12th April 2020

I had a huge sarcoma removed from my thigh 2 1/2 years ago and to date my mobility remains good, thanks to Dr Strauss and his team.

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1 2 3 4 5
Review of Radiotherapy Chelsea, written by a patient
10th April 2020

No comments.

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Meals
Rating not given.
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Review of Radiotherapy Chelsea, written by a patient
10th April 2020

The Radiography and advisory staff who looked after me were totally superb. Always friendly,efficient and welcoming with a smile this made a huge impact on the ordeal of 33 sessions of radiotherapy. Thank you so much. Bruce Hodgkinson

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Rating not given.
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Short link to review The Royal Marsden Hospital (Chelsea): http://iwgc.net/eb6av