The Royal Marsden Hospital (Chelsea)

Fulham Road, London, England, SW3 6JJ
 
21,726 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
« 1 2 3 4 5 6 7 »
Page 2 of 2115
 
Review of Radiotherapy Chelsea
9th May 2023


The Team at Franklin, especially Rosemary, were caring and highly professional. Rosemary eased my nervousness and was very open to making changes to help. Although it was short treatment, she offered to play music of my choice to relax me. She explained the procedure as she went along. She was also a friendly and smiling face when I was in the waiting room and she popped over to update me on timing. I cannot praise her more highly - she’s so obviously cares about making a tough and scary treatment as pleasant as it can be. Another testament to her dedication to provide great service was that on my last session, although they were running late, she took great care to ensure the measurements were perfect, even coming back into the room to make final adjustments.

Suggested improvements
I am not a fan of hypofractionated radiotherapy. I got lung fibrosis and ground glass opacity in the treatment area from the radiotherapy early on and now have permanent lung damage. I wonder if it would have been the same result if I’d had conventional treatment, which gives much less radiation per session, but more sessions in total.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Rating not given.
Worries-concerns
Pain Control
 
Review of PET/CT
26th April 2023


Nuclear Medicine staff were great. Call to set up appointment was very quick. Offered alternative dates. Competent, professional and friendly people.

Suggested improvements
Avoid repeating questions that I have already answered in another part of the process.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Worries-concerns
Pain Control
 
Review of Radiotherapy Chelsea
27th March 2023


I did indeed receive great care. It was all just marvellous. I much appreciated the helpful briefings from Mr Khoo, Dr Harshani, Emer, Sandra and Jasmine, the sensitive insertion of gold beads from Emer, advice one weekend from the Macmillan nurses, and then the 20 radiotherapy sessions themselves. All the people were lovely. The radiologists who administered the 20 sessions seemed tremendously expert and painstaking (as far as I could tell) and were always, without exception, cheerful, sympathetic and endlessly patient. The hospital buildings and outpatient facilities were the best I've come across. The briefings and treatments all went ahead as planned, strikes by some nurses and junior doctors notwithstanding. Andrew Edwards

Suggested improvements
Some confusion in the early days about which waiting room I was supposed to use, with some resulting delay. But this was a tiny point only.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Rating not given.
Worries-concerns
Pain Control
 
Review of Radiotherapy Chelsea
2nd March 2023


I am answering in respect of a 20-day radiotherapy series, as an outpatient, so some questions aren't relevant. But the questionnaire demands answers so I've put 3 for these. Could you not add an N/A or D/K tick-box?

Suggested improvements
My treatment was on a Varian True-Beam machine. It has various different components which circulate around you...it would be nice to be given a brief technical explanation as to what each of these do. Only once in the 20-day programme is enough, and the briefing only needs to take 2 minutes max. THEN when people ask you about your treatment you can give them a better answer ! Otherwise I have only praise and admiration for the tteatment and the radiotherapy department staff.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Worries-concerns
Pain Control
 
Review of Rapid Diagnostic and Assessment Centre
12th January 2023


I want to thank Dr Romney Pope for the compassion she showed me at the time of my diagnosis in September 2021. (Sorry for the delay - I have only just finished treatment.)

Suggested improvements
can't think of anything

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Rating not given.
Meals
Rating not given.
Worries-concerns
Pain Control
Rating not given.
 
Review of Outpatients department Chelsea
12th January 2023


I would like to thank Dr Alicia Okines for taking a holistic approach to my treatment. I found her approachable and non-judgemental.

Suggested improvements
It may be more cost effective to employ band 7 nurses to do the routine reviews.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Rating not given.
Meals
Rating not given.
Worries-concerns
Pain Control
Rating not given.
 
Written by a NHS patient
10th January 2023


I had my last Phesgo injection in December. I started 5 months of chemotherapy in October 2021. The staff at the Medical Day Unit were always patient and respectful. Although I wouldn't say I enjoyed having chemotherapy, I never dreaded the appointments because the staff were so pleasant and the hospital environment was very well maintained. I couldn't have been treated better in the private sector. Special thanks to the health care assistants who took great care in applying my cool cap. Thanks to them I didn't lose all my hair.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
13th December 2022


Excellent staff - caring and thoughtful providing very high quality of care.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Review of Radiotherapy Chelsea
5th December 2022


Staff were fantastic, everyone from reception to the radiographers. All made me feel welcome and put any fears I had at ease. Super efficient, everything ran on time, so I was in and out within 15 minutes on most days. What a great place!!

Suggested improvements
Can't think of anything

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Rating not given.
Meals
Rating not given.
Worries-concerns
Rating not given.
Pain Control
Rating not given.
 
Review of Radiotherapy Chelsea
23rd November 2022


The radiotherapy team were efficient, courteous and caring; the service I experienced could not have been bettered. It is a credit to the team's management and clinical capabilities that they were able to deliver such outstanding patient care at the critical point of need. Thus my experience of the radiotherapy therapy service was beyond the 'very good' you allow - it was excellent.

Suggested improvements
I really cannot think of any improvements that could be made to the excellent radiotherapy service I received.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Worries-concerns
Pain Control
 
 
« 1 2 3 4 5 6 7 »
Page 2 of 2115
{{category}} working at The Royal Marsden Hospital (Chelsea) ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}
 

Resources

Short link to review The Royal Marsden Hospital (Chelsea): http://iwgc.net/eb6av