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28th March 2024


The Reuben Team are absolutely fantastic. They went above and beyond what anyone could expect from the very best. Their upbeat and friendly demeanor is hugely important and I feel extraordinarily lucky to have had the privilege to be treated by them. I also really appreciate how they swap things around to try and get your treatment done at the specified time, which is really important when you need a full bladder.

Suggested improvements
The pre-treatment briefing is an excellent idea and really well delivered (by Sandie) and well worth attending. If I had to make a suggestion, it would be this: Emphasise even more how important it is to cut out caffeine and recommend that people cut it out and get into a routine of drinking set amounts of water at predefined intervals throughout the day at least a week before treatment starts. I thought I could get away with drinking the odd cup of coffee, but had real issues in the first few days of treatment getting a full enough bladder without being absolutely desperate to use the loo. Treatment really is so much easier when you're not crossing your legs for half and hour before each session. Wearing loose trousers and belt is also really important!

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Call bell
Meals
Rating not given.
Worries-concerns
Pain Control