The National Hospital for Neurology and Neurosurgery

Queen Square, London, England, WC1N 3BG
 
31 reviews

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Written by
12th September 2023


Very poor experience indeed. After 4 years my complaint remains unresolved. This must be a record, even for the NHS.

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Written by a NHS patient
16th May 2023


I stayed on Bernard Sunley Ward the male ward and in recovery over night- the recovery nurses are amazing- Chloe and Nerisa- such expert care and skills, especially when I suffered hypoxia, there responses were instant and reassuring. The ward was spacious, but it wasnt the most relaxing place to recover, lights too bright to really sleep and all of us pushed into one part of the ward, maybe due to urgent care? The food was good and the staff attentive though too many bank staff passing like ships in the night and noted the day staff more attentive than the night who could be heard laughing together throughout the night nearby. It was easy to feel forgotten about during the night. I must also note one of the nurses failed to pass on urgent info to night staff about my need for oxygen- I assume this as I had to tell them the kind of mask I needed to avoid hypoxia again- this was dangerous and shouldnt have happened and made me feel even more vulnerable. Shout out to Achtar a nurse who was lovely and Thando who was like an angel sent to encourage me- there was one bank nurse who though very competent, was also quite unprofessional and rude to patients and colleagues alike. I would encourage seniors not to have her back, as she did spoil the atmosphere somewhat. Other than this I was happy with the care I received and overall attentiveness.

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Written by a NHS patient
9th February 2023


I love the fact that when you enter the hospital there is always a member of staff to guide you to where you need to go. Your staff are the friendliest and most helpful of all the hospitals I’ve been to!

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Written by a NHS patient
6th January 2023


Excellent hospital with caring staff

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Written by a NHS patient
1st August 2022


Nothing to add other than all the staff were excellent and managed my care superbly. The food and drink I am sorry to report is inedible but others on the ward seemed to eat it so maybe it was me. The staff were all very busy all day but always found time to have a little chat as they went about their task which I really appreciated I can't thank them enough.

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Written by a NHS patient
18th February 2022


I was extremely impressed with the National Hospital having my first appointment there today. I was seen by reception straightaway and then a member of staff walked me to my department. From there on all the staff were so friendly and caring. When my appointment was running late they explained why, they were patient and generally such lovely individuals. The hospital was very clean too, including the toilets and all waiting areas. Very impressive!

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Written by a NHS patient
7th July 2021


Very professional and excellent patient care

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Written by a NHS patient
23rd March 2021


Lazy diagnostics - blame mental health for physical symptoms, despite having this ruled out by clinical psychologist in complex trauma service Completely misunderstood my symptoms. Made assumptions that were inaccurate - like, I had a one off neuro physio assessment and they wrote in my clinic letter that I used my wheelchair rather than walk like I do in physio. Make it up as they go along. Basically wasted 18 months where I could have been seeing someone who actually wanted to help

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Written by a NHS patient
20th March 2021


Excellent nursing staff! Can’t fault enything.

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Written by a NHS patient
16th March 2021


Have failed to respond to my complaint about their data breaches for 15 MONTHS!

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Short link to review The National Hospital for Neurology and Neurosurgery: http://iwgc.net/eb49v