The National Hospital for Neurology and Neurosurgery

The National Hospital for Neurology and Neurosurgery 2025-02-16 Person 5 5 0

The NHS is an institution we should be proud of but sadly, service failings are common and understandably come under great criticism. However, my experience as a patient on Victor Horsley ward at the Chandler wing of the NHNN London, restores my belief that the NHS can deliver the care and safety measures their patients need. My neurosurgical consultant, Mr Casey is one of the kindest, sincerest, most knowledgeable and skilled specialists I have ever met. He listened and heard me, showed appropriate compassion whilst taking control and responsibility for what needed to be done. His memory for details is outstanding and he manages to be incredibly efficient whilst still allowing me to ask questions which he answered informatively and completely. I am indebted to this fantastic neurosurgeon and gentleman for everything he has done for me. I feel he will be an enormous loss to the medical profession when he retires. The specialist nurse, Jacqueline, is a force to be reckoned with. Without doubt, her patients come first on her list of priorities. She leaves no stone unturned to ensure her patients are safe, well cared and having the appropriate treatment for their condition. She imparts what is most likely only a fraction of her incredible knowledge base to her patients so they are fully informed of what they can and cannot do, to maintain patient safety and promote successful recovery. She expects her staff to uphold the high standards of care she delivers and it is very evident, she is highly respected. I am so thankful to her for all of her care and attention. Ruby's professionalism attention to detail, holistic individualised patient care and boundless drive is exactly what the next generation of NHS nurses need to strive to achieve. She works tirelessly for her patients, No task is beneath her if it provides peace, comfort or safety for her patients. She greets every patient with a smile regardless of how many hours she has worked. She is amazingly efficient, and hits the ground running from the second she arrives on duty. Her maturity, appropriate level of confidence, empathy and ability to converse with all of her patients, is commendable given her young age. I believe, and sincerely hope she is given the opportunity to achieve great things for the NHS nursing profession. I thank her for her endless care and attention.

The National Hospital for Neurology and Neurosurgery 2024-12-26 Person 1 5 0

Extremely poor complaints handling. A cancerous muddle of confusion and chaos. Vicious in their indifference to vulnerable patients.

The National Hospital for Neurology and Neurosurgery 2024-04-14 Person 5 5 0

The National Hospital for Neurology and Neurosurgery is a hospital that delivers truly exceptional care. The staff are always friendly, welcoming as well as professional. It is a pleasure to be under the hospital's care.

The National Hospital for Neurology and Neurosurgery 2024-03-04 Person 5 5 0

Great service

The National Hospital for Neurology and Neurosurgery 2023-09-12 Person 1 5 0

Very poor experience indeed. After 4 years my complaint remains unresolved. This must be a record, even for the NHS.

The National Hospital for Neurology and Neurosurgery 2023-05-16 Person 4 5 0

I stayed on Bernard Sunley Ward the male ward and in recovery over night- the recovery nurses are amazing- Chloe and Nerisa- such expert care and skills, especially when I suffered hypoxia, there responses were instant and reassuring. The ward was spacious, but it wasnt the most relaxing place to recover, lights too bright to really sleep and all of us pushed into one part of the ward, maybe due to urgent care? The food was good and the staff attentive though too many bank staff passing like ships in the night and noted the day staff more attentive than the night who could be heard laughing together throughout the night nearby. It was easy to feel forgotten about during the night. I must also note one of the nurses failed to pass on urgent info to night staff about my need for oxygen- I assume this as I had to tell them the kind of mask I needed to avoid hypoxia again- this was dangerous and shouldnt have happened and made me feel even more vulnerable. Shout out to Achtar a nurse who was lovely and Thando who was like an angel sent to encourage me- there was one bank nurse who though very competent, was also quite unprofessional and rude to patients and colleagues alike. I would encourage seniors not to have her back, as she did spoil the atmosphere somewhat. Other than this I was happy with the care I received and overall attentiveness.

The National Hospital for Neurology and Neurosurgery 2023-02-09 Person 5 5 0

I love the fact that when you enter the hospital there is always a member of staff to guide you to where you need to go. Your staff are the friendliest and most helpful of all the hospitals I’ve been to!

The National Hospital for Neurology and Neurosurgery 2023-01-06 Person 5 5 0

Excellent hospital with caring staff

The National Hospital for Neurology and Neurosurgery 2022-08-01 Person 5 5 0

Nothing to add other than all the staff were excellent and managed my care superbly. The food and drink I am sorry to report is inedible but others on the ward seemed to eat it so maybe it was me. The staff were all very busy all day but always found time to have a little chat as they went about their task which I really appreciated I can't thank them enough.

The National Hospital for Neurology and Neurosurgery 2022-02-18 Person 5 5 0

I was extremely impressed with the National Hospital having my first appointment there today. I was seen by reception straightaway and then a member of staff walked me to my department. From there on all the staff were so friendly and caring. When my appointment was running late they explained why, they were patient and generally such lovely individuals. The hospital was very clean too, including the toilets and all waiting areas. Very impressive!