The National Hospital for Neurology and Neurosurgery
Written by a patient
27th August 2020
I was in hospital for a month during Covid lockdown. I received first class care in a lovely airy, light environment (which appeared brand new) from a fantastic, caring and supportive team who were attentive to my needs and kept me going for a month in hospital during lockdown when I wasn't able to have any visitors.
The Molly Lane Fox Ward staff are an extremely professional team.
I was also in ICU for a few days where, again, I had fantastic care.
There are three things that need to be improved.
1. The showers are dreadful on the ward and need a major overhaul. It's so important to have access to decent showers when you are in hospital but these three were all impossible to use as there is a serious water pressure problem in the building. Some of us had to transfer mid shower - covered in soap and covered by a towel from one shower to another when it packed up. The staff were clearly exasperated with this issue constantly reporting a problem which is never resolved.
2. Breakfast was served after 09:00 daily which is far too late. We all struggled in my ward with this and I felt sick each day with hunger waiting so I had to keep back food from the day before to eat around 07:30 when I normally eat breakfast and then eat again at 09:00. I am Gluten Free and provision for my diet was poor. Most days I could only eat cornflakes or yogurt and occasionally I might be lucky to have a piece of GF toast. So I had to get food from home sent in.
3. On admission I was in a private room, on the Nuffield Ward, until my Covid Swab came back negative. I was then transferred to the excellent Molly Lane Fox ward. I remained in my room for 90 minutes and no one came to check me in. It was a BH Monday evening so maybe there were less staff on duty. They were all rushed off their feet and clearly understaffed. In my private room the air con didn't work and it was impossibly hot, I had a brain tumour and here I was becoming dehydrated, feeling ill and so in the end I had to leave the room in search of staff to get a fan, help and get checked in which did not make me feel safe or welcome.