St Mary's Hospital

Praed Street, London, England, W2 1NY
 
1 2 3 4 5 77 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a private patient
6th July 2022


I was today prevented by NHS staff from attending my pre-booked private consultation with a consultant. For my protection, I am one of the growing number of people who has opted out of NHS data sharing, I take active steps to prevent the NHS obtaining or accessing my data. This is why I booked a private consultation. Arrogant NHS staff told me I could not see my consultant if I did not agree to my data being held on the NHS system - for a private consultation! I believe NHS is acting unlawfully and contrary to the GDPR; you have no authority to block access to my consultant on condition I give you my data. I am not obliged to share ANY data with you. Every day I am more and more disgusted by the arrogance and lack of humanity shown by NHS people. There is no legal or lawful basis for me to give you any of my data in order to access a consultation I am paying for privately. I had taken 1/2 a day off work to attend, only for this smarmy manager to tell me he was preventing me from seeing him.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
12th June 2022


I have been treated by Mr Mustaq with ankle problems and he treated me with care and compassion.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
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1 2 3 4 5
Written by a NHS patient
18th May 2022


You are all brilliant.xxx

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
24th January 2022


The care of the hospital was very good and clean the staff was helpful and kind and the doctors made me feeling comfortable and relaxed before having surgery

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
31st December 2021


-

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
19th November 2021


St Mary's is obviously an older facility, but the staff working in the hospital at all levels was outstanding. Some of the public areas could have been a bit cleaner. But the main concern we had was regarding signage, which is at times very confusing. Since the maze of rooms can obviously not be easily changed, it might be worth developing an online map (or even an app) that can be directly accessed via one's appointment email, which would guide you automatically to the correct location upon arrival.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
17th November 2021


St Mary’s hospital does not have enough doctors, nurses or midwives to provide a good care. This results in disorganised departments (patients waiting for hours), lack of communication with the patient (for example: test results not shared, appointments being booked or cancelled without informing the patient…), rude reception staff, or no clear follow-ups. The building itself needs a deep clean and urgent restoration. The wards are unfriendly, tiny and noisy - not designed to provide even a decent experience. This hospital make you feel like you are a car being repaired rather than a human being treated.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
8th October 2021


I have an autoimmune disease. The care I got was awful. The saving grace was two nurses in total who were nice and gave me help and assisted me. This is a teaching hospital and I’m worried about the quality of the doctors and nurses this hospital is providing for future NHS care. I had been given medication I’m allergic to on two occasions whilst I was in the hospital. I was also harassed because they wanted to discharge me 4 hours after being given two steroid injections. I was still in pain, feeling feverish and looking unwell. Nurse and Doctor was trying to discharge me at midnight.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
 
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