St Mary's Hospital

Parkhurst Road, Newport, Isle of Wight, England, PO30 5TG
 
27,111 reviews

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Written by
14th December 2023


The hospital is clean but it is old and run down. Not easy to find where to go.

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Written by a NHS patient
14th August 2023


I would like to thank (?) Eric who removed a large spine (from a plant) from my finger this morning in urgent care. Minor procedure but not easy as local anaesthetic needed and it didn’t want to come out! Many thanks for your excellent care and patience.

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Written by a NHS patient
16th May 2022


I would like to thank the health care assistant who wore a mask for hard of hearing so you can see clearly what she is saying l. It made me feel included and not alienated due to hearing loss. Well done!

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Written by a NHS patient
20th April 2022


Really hate st Mary’s hospital… my hand is sliced open. I’m covered in blood and dripping on the floor and the receptionist in the urgent treatment centre questions why I didn’t call 111 first for the out of hours doctor to call me back and tell me to come to the UTC or A&E. i had gone in to A&E who sent me to the UTC for quicker treatment as it was a longer wait in A&E I’m bleeding profusely. I can’t wait for a call back in 7 hours while I’m bleeding out when I can use common sense and just come to a&e for stitches that I know is need. Please retrain your staff. I was made to feel like a burden as she kept staring at me waiting for my treatment. The nurse who stitched me up was amazing but reception staff really let the team down. Would have rather gotten a ferry to Southampton still bleeding rather than deal with her again.

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Written by a NHS patient
16th May 2021


They missed a mal8gnant growth despite TWO reports clearly stating this Told me it was fine, did nothing. Had been reported shoukd be on pathway for 2 week follow up. Reports later discovered by myself and a mainland Consultant in a dofferent specialism BY ACCIDENT. Then St. Mary's promised to make amends but just continued to be slipshod and even lied claiming to have sought a Multidisciplinary team meeting with a mainland specialist unit. They even gave a date for the fictional meeting and claimed to have sent scans etc. The mainland team had never heard of me and received nothing. I am now being treated at a mainland unit where I am not the only patient let down by the Isle of Wight. The original faure was on a ward but the lies come from Urology as I have a k8dney malignancy. Also NO regard to patient dignity. Unless you want to play games with your life give this odious department a wide berth.

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Review of Gynae Outpatient Department written by a patient
21st November 2020


I was referred by my GP for a two week wait appointment. I was understandably anxious about my possible condition and the treatment I may need to have. My appointment was dealt with in a compassionate, caring, understanding and calm way helping to alleviate my anxieties. The procedure and what would happen were explained to me in advance and throughout the procedure and I felt reassured that my needs and dignity were respected at all times. All the staff involved in my appointment were professional and caring throughout. There was nothing that could have been improved upon.

Suggested improvements
The only thing that would have been useful was that the appointment letter gave no indication of what info I may need to give in terms of history etc, and this would have saved time in the appointment.

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Review of Colwell Ward written by a patient
25th April 2020


Unfortunately the night staff were unaware that their work habits caused undue stress on us as patients...I shall bullet point to be succinct: *shouted down corridors *changed bin bags at 2am/6am *turned lights on at 6am shouting good morning (believe me after no nights sleep this wasnt pleasant) *left a buzzer ringing for over an hour, poor 92 yr old needed a wee *in and out of a door ALL NIGHT that had a very loud squeaking hinge *left me without a drink for 5 hours after asking *left me with no pain meds for 3 n half hours after asking *did not provide me with food form so I was very hungry the first night *old ladies crying to please let them sleep *banging drawers I was there for about 60 hrs and I did not sleep AT ALL although on morphine because the noise was atrocious. There were only four patients on this side of the ward but the first shift nurse did apologise after i had to get out of bed for someone to help the old lady get to the toilet. I have been diagnosed with cancer at the beginning of the lockdown and i have been in pain , having no sleep and not enough food didnt make this a pleasant experience....I have been extremely grateful for the fact at this scary time we have these ones that work through it but sadly lacked compassion. Only one nurse showed contempt to me when I said I was leaving she started stripping my bed at 1 am .....and I asked her to show kindness for the old ladies that were trying to sleep....she just answered oh well they are awake and carried on, I was disgusted. I cried very much for them, how can they heal with no sleep? It is a very sad situation.

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Review of Colwell Ward written by a patient
12th March 2020


After surviving A&E which my GP told me to go to I was spent one night in MAU where they checked me over and observed me for 24 hours . A bed became free on Colwell Ward and I arrived there in the middle of the night. SiSi a Chinese bank nurse accompanied me for my first chest X-ray and we had a wonderful talk about our different cultures and worlds. The Coronavirus was quite new to UK then but she lots to say about the Chinese dealing with. Then it was back to the ward and getting some treatment for the pneumonia. IV antibiotic and IV paracetamol were given every four hours by the most professional, caring, kind nurses mostly Filipino. The day staff were wonderful too but very stretched and understaffed. Night staff not so caring apart from Suzi who is an absolute gem. As I got stronger I got more involved with the patients and helped with feeding, holding their hands but was shocked at how many were ‘end of life’ and just disappeared down a corridor without family or friends to comfort them. What’s happened to our caring society? I hope this helps and if I’ve missed anyone out I apologise but Dr. Feather’s team are doing all they can with the resources they have to save lives on the Island. Oh and the hospital need some working monitors to stop the nurses pinching each other’s from other wards. So any millionaires out there you know what to get St.Marys for Easter. Thankyou to all staff. There’s a card in the post. Alison Thurston / February 14 - 24 2020 Colwell Ward.

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Review of Appley Ward written by a family member
31st October 2019


Very little interaction with staff generally with occasional exception of some nursing staff - largely because of understaffing and lack of time. Hair not washed at all in two weeks and teeth only cleaned once or twice. Staff were mostly polite and friendly enough but always too hurried Inadequate physiotherapy - several visits by physios were interrupted and not continued Food generally ok - soups very good.

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Review of ENT (Ear, Nose, Throat) written by a patient
20th October 2019


Upon entering I was greeted and acknowledged by the person on reception which was a vast improvement on the last time I was here some years ago when the lady ignored me for several minutes, was blunt and was clearly in the wrong job. But I don't want to dwell on that because this appointment couldn't have gone better. Audiologist was approachable, patient and explained clearly the process, then guided me through my options.

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