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Written by a patient
25th April 2020


Unfortunately the night staff were unaware that their work habits caused undue stress on us as patients...I shall bullet point to be succinct: *shouted down corridors *changed bin bags at 2am/6am *turned lights on at 6am shouting good morning (believe me after no nights sleep this wasnt pleasant) *left a buzzer ringing for over an hour, poor 92 yr old needed a wee *in and out of a door ALL NIGHT that had a very loud squeaking hinge *left me without a drink for 5 hours after asking *left me with no pain meds for 3 n half hours after asking *did not provide me with food form so I was very hungry the first night *old ladies crying to please let them sleep *banging drawers I was there for about 60 hrs and I did not sleep AT ALL although on morphine because the noise was atrocious. There were only four patients on this side of the ward but the first shift nurse did apologise after i had to get out of bed for someone to help the old lady get to the toilet. I have been diagnosed with cancer at the beginning of the lockdown and i have been in pain , having no sleep and not enough food didnt make this a pleasant experience....I have been extremely grateful for the fact at this scary time we have these ones that work through it but sadly lacked compassion. Only one nurse showed contempt to me when I said I was leaving she started stripping my bed at 1 am .....and I asked her to show kindness for the old ladies that were trying to sleep....she just answered oh well they are awake and carried on, I was disgusted. I cried very much for them, how can they heal with no sleep? It is a very sad situation.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff