Resource House

Resource House 2024-04-11 Person 5 5 0

[name removed] from SALT was very helpful and gave a fantastic dysphagia training to a new staff team. Using examples and getting staff involved. He really got them to understand the importance of following SALT guidelines. He was a pleasure to have take the training.

nothing

Resource House 2024-04-11 Person 5 5 0

[name removed] always extremely helpful with all. If its a phone call, email or referral. [name removed] always listens and responses with tips and takes action. She has helped us get support from the SALT team regarding communication and now the person is using the photo cards. [name removed] is a pleasure to work with.

Nothing

Resource House 2024-03-29 Person 5 5 0

because of the help i received

waiting time to be assesed

Resource House 2024-03-28 Person 5 5 0

[name removed] was very flexible with his approach and very good at explaining everything. I’ve learnt a lot of new things and how to do things differently.

Nothing

Resource House 2024-03-14 Person 4 5 0

I don’t know.

Resource House 2024-02-29 Person 5 5 0

I felt understood, listened and supported 100%.

- None, you are doing absolutely amazing!!

Resource House 2024-02-23 Person 5 5 0

Resource House 2024-02-23 Person 4 5 0

My experience with [name removed] as a therapist has been great and I feel properly cared for and in good stead for sessions to come to an end.

My past experience with WCMHT have been mixed- communication ca be poor at times/I haven’t always felt listened to (esp. crisis team).

Resource House 2024-02-18 Person 5 5 0

xxxxx

xxxxx

Resource House 2024-02-16 Person 2 5 0

I needed to see a psychiatrist following discharge from hospital when I was having trouble sleeping and only receiving 2-3 hours sleep a night. I was first told I could see a psychiatrist in 3 weeks, then 2 weeks later I was told it would be 8 weeks and then a week later my care co-ordinator told me " how long is a piece of string." I was given misleading instructions about driving, being told it was up to me if I inform the DVLS. After the next meeting with my care coordinator I was told I must informa the DVLA and I was forbidden to drive. In the end I have had to seek a private psychiatrist at considerable expense to myself, in order to improve.

Don't mislead patients about the wait for a psychiatrist and explain realistically about the limitations of a care coordinator. Get better and more timely access to a psychiatrist when the situation is urgent. Don't mislead patients about driving; tell them their statutory obligations.