Ormskirk and District General Hospital

Ormskirk and District General Hospital 2023-11-29 Person 5 5 0

Quick efficient care with kindness and consideration Thank you

Nothing

Ormskirk and District General Hospital 2023-11-29 Person 5 5 0

Good quick service

Not so much this service but would be good to have a chemist available during out of hours to collect px

Ormskirk and District General Hospital 2023-11-29 Person 5 5 0

Na

Dr was really nice and thorough

Ormskirk and District General Hospital 2023-11-21 Person 5 5 0

Despite being incredibly busy, all staff were very friendly, attentive and considerate, treating each service user with respect and compassion. I was feeling quite anxious and was given reassurance and had things explained clearly, all my questions were answered. I left the unit with as much information as could be given at the time and the equipment and medication I needed.

For me personally and what I witnessed, I cant think of anything that could have been done better. All the staff from domestic, catering to the doctors were excellent and went above and beyond to help everyone.

Ormskirk and District General Hospital 2023-11-20 Person 1 5 0

My elderly father had very severe back pain, it had been worsening over several days. I was advised to tell him to move more and that no further pain relief would help. I had to dial 999 and after an X-ray 2 vertebral fractures were diagnosed. Wedge fractures of T12 and L2. I felt that I wasted an hour calling 111.

More or less everything. It took 20 minutes before anyone answered. The first lady I spoke to was polite and took details. The call back lady was quite curt. In my opinion we should have been advised that an on call GP would assess my father in the first instance, face to face.

Ormskirk and District General Hospital 2023-11-10 Person 5 5 0

great service I received was very fast x sorted my problem very quickly thank you

he going to bed til

Ormskirk and District General Hospital 2023-11-10 Person 4 5 0

Good support given

Nothing

Ormskirk and District General Hospital 2023-11-08 Person 5 5 0

The nurse who treated me was very helpful and professional..

Cut the waiting times down.

Ormskirk and District General Hospital 2023-11-08 Person 4 5 0

I called 111 and waited 25 minutes to speak to someone. While waiting I was sent a link by SMS to a web form to complete. After the initial phone call, I was told a clinician would phone me back but it was not possible to say when. Two hours later I received a courtesy call letting me know that there was just a delay. 4 hours later, at approx. 9pm I received a call from a nurse. Not long after that a GP called me. My prescription was ready for collection from my nominated pharmacy the following morning. It was exactly what I needed.

Less wait time is the only improvement needed. But my situation wasn't urgent and should really have been dealt with my GP surgery but they had had no appointments available three days in a row.

Ormskirk and District General Hospital 2023-11-08 Person 5 5 0

Very good caring and compassionate care from all services I’ve used within the NHS.

NA