North Shields Community Mental Health Team

North Shields Community Mental Health Team 2022-10-07 Person 1 5 0

A team leader rang with regards to the review. He simply re affirmed the decision made not to see me. I requested for my situation to be escalated to a higher Grade and was directed towards PAL. I re requested for an escalation and was simply told to make a complaint in writing. Very disappointed to see the onus being put on the vulnerable and desperate. I'm not surprised this unit has a 1 star rating.which is supported by scathing comments which are all of a similar theme. Why is no one looking at this. Hawkeys Lane apply the guidelines rigidly and don't listen to what the patients needs are. None empathetic staff, none patient focused. The practices, behaviours and standards should be subject to an urgent review considering public money is not being utilised effectively which is evident in the patient footprint. It's not surprising that the highest suicide rates are being recorded with North Tyneside sitting at the top of the table. Nothing short of an absolute disgrace that someone steeped in suicidal ideation (brought on by a prescribed unrelated drug) should be turned away despite being referred to them by the GP and other services. May God forgive you..

North Shields Community Mental Health Team 2020-05-09 Person 2 5 0

Hugely disappointed by the care and treatment from all based here. With the help of my GP I had to diagnose myself , decide my own medication. The psychiatrist gas not been honest, and at the last consultation he basically said it's all in my head(!!!!) and I should just do things. He ran out of time as soon as I mentioned my suicide notes. I asked when would the next appointment be and was told 4 months. I can't recommend this facility and feel it's added to my problems and made my mental health worse .

North Shields Community Mental Health Team 2018-09-10 Person 3 5 0

people mention the building being old but that dont bother me as its clean and decorated.anyways im there for my mental health not to buy a house!! reception staff have always been polite,but i found this one hard to rate with stars as been seen by 2 shrinks there and one of them dr armstrong is rude and abrupt in and out in 5 minutes he not interested in what you have to say,other shrink dr hannah was lovely and polite but i dont think she took on board what i was saying,mabye its the laungage barrier as she is not english,she also never sent next appointment so i had to arrange it myself but thats fine im ok with that,however it appears a dr kale from whitley bay practice has put a list of 6 or 7 diagnosis on my file dont know why as ive only been diagnosed once,i only seen his him for emergency prescription so how can he diagnose me when i wasnt there long enough and i was very vague with info he asked about,he was a unprofessional horrible person!! it took from 1994 until 2006 to diagnose me which is a long time,anyways 6 years after getting correct medication i relapsed that was 2012 ,its now 2018 so ive waited 6 years to get back on right medication and now ive been told i need another diagnosis dont know why as i know whats wrong and what meds work,im really annoyed because over the last 24 years i have only felt like my normal self for 6 of those years,so ive lost 18 years of my life because nobody listened to what i was telling them,mental health services in north east are pretty bad compared to those in birkenhead where i was diagnosed when living there!!

North Shields Community Mental Health Team 2017-11-16 Person 3 5 0

I saw a nurse an support worker who where very polite an appeared to be understanding but I don’t know what they have written about me, they where loveley but time will tell.

North Shields Community Mental Health Team 2017-01-31 Person 1 5 0

Just been told I have emotional personality disorder by dr Armstrong who I thought was professional and understanding and caring......then a double whammy he told me is IS NOT going to give me the medication I NEED or Anything else to help me.even though at the moment I'm having a nervous breakdown.during the first part of my appointment he agreed to let me try out 2 different anti depressants......then went upstairs to get his prescription pad...,then came back down and went completely back on his word and told me that he will be giving me NO MEDICATION WHAT SO EVER.....so that was what little hope I had left GONE.Now I'm heartbroken and distort and CANNOT see a way through this MESS......Not to mention the ABSOLUTE SHOCK I'm in on HOW HE CAN ACTUALLY TREAT A FRAGILE PERSON SUCH AS MYSELF LIKE THAT??????would've a proper reason for his horrible change of heart and how at first he was kind and caring to switch to a COLD HEARTLESS PERSON who minutes before lectured me on how there was nice DECENT people out there......well he just confirmed my point.....me and my husband are absolutely DISGUSTED with the way he treat me......and I WILL NOT BE GOING BACK EVER I Don't deserve to be treated like that.....my life is now over

North Shields Community Mental Health Team 2013-09-02 Person 1 5 0

This is not a good place for people who are mentally unwell. Appointments are cancelled at short notice and staff often forget appointments. The building is very old fashioned and not near anywhere, so it is hard to get there. From the staff ive met there they arent very nice, all very arrogant and not friendly. They didnt notice when i was in crisis, they didnt help until it was to late. They push medication instead of counselling or talking therapys. I know other patients who wouldnt recommend this place either., its really bad ....

North Shields Community Mental Health Team 2013-09-02 Person 1 5 0

This isnt a good place for help and advice for mental health illnesses. I think staff there are rude and not caring. They push medication instead of counselling and therapys. Appointments get cancelled with hardly any notice and staff often forget about appointments. I know a lot of other patients with the same bad experiences there.

North Shields Community Mental Health Team 2013-07-25 Person 1 5 0

I attended a one off appointment at North Shields CMHT in March 2013. The building was quite outdated and could do with a refurb. The reception staff were quite curt and weren't very welcoming. I have only met one member of staff there, and it was a very bad experience. I left feeling significantly worse than when I went in. Unless the staff improve their attitude towards patients I wouldn't recommend this place to anyone.

North Shields Community Mental Health Team 2013-02-07 Person 1 5 0

The site was fine.

North Shields Community Mental Health Team 2012-10-20 Person 3 5 0

Nursing care is great however several consultants have come and gone over the years and the standard has varied. Decor has been updated and is ok in waiting areas although consulting rooms often appear to be a holding room for excess furniture!