King George Hospital

King George Hospital 2023-08-22 Person 1 5 0

Some nurses and staff were extremely friendly, empathetic and compassionate but some staff were terribly abrupt and rude just when asked simple questions. Reasonable people understand that people are just trying to do their jobs but they are in a sector that requires consideration and courtesy. This needs to be the basis of every interaction in order to ensure smooth flow and cooperation. If you are over worked and just there for a pay check or clock your hours then this sector is not for you

1. The hospital needs better processes and systems. You need to streamline the waiting areas and designate them based on initial entry and treatment: area for registration, 1 area for bloods, 1 area for pre-screening, an area for scans and X-rays, area for seeing the doctor (improve process flow) 2. Your systems need to be in sync: if a patient is gone for X-rays, the nurses should be able to pick it up and call the next patient rather than running to each waiting area to call for the patient. 3. All of the staff need to be more informed about the treatment they are doing: I asked: what blood tests are you drawing blood for? The answer was the basic tests. I want to know whether it is a FCB, D-dimer. 4. I understand that waiting is based on criticality of the patient but there’s a more efficient way to segregate patients. You can assign 2 doctors to extremely critical and 2 doctors to medium to low rated patients. Or even 1 doctor to each rating. This will improve the flow of patients and reduce the waiting time rather than having people in the waiting room for 12 hours to 24hours 5. Rather than trying to rule out critical illness treat the patient based on the symptoms they exhibit. 6. Put up a process flow and timeline for the steps that patients will follow: Prescreening =15mins, bloods=1hour, X-rays = 1hour, etc. this is called “waiting time management” 7. If you are going to tell a patient that they will be called within 2 days so an ultrasound appointment can be made, actually call the patient. Do not wait for the patient to call and then proceed to tell them that we will call you within 6 weeks you just have to wait, with no other explanation. The doctor already informed the patient that they need an ultrasound in a week. Provide better feedback. 8. Provide the capability to share reports and results with the patient should they request it so that they can decide whether they want to wait or take their results to a doctor that they feel can tend to them faster

King George Hospital 2023-08-22 Person 5 5 0

Great service

N/A

King George Hospital 2023-08-22 Person 2 5 0

Na

Na

King George Hospital 2023-08-22 Person 2 5 0

My visit was first to urgent care which was very poor. Then sent to emergency where I waited until the morning doctor's arrived. Urgent care staff were rude, bored and unhelpful except for the nurse who did my bloods and ECG. The nurses in AE, were good, especially one of them, much better than Urgent care. The night doctor I saw in Urgent care was dreadful, rude and shut his eyes if i didn't understand his question! Never made eye contact or put me at ease at all. It's dreadful considering I waited 5.5 hours . The toilets are disgusting.

Employ more than 1 day doctor and 1 night doctor. Ask the nurses and doctors to be polite and try to be friendly to put you at ease. Open the windows to give us some fresh air Clean the toilets more often! It's disgusting Get the Doctor to tell you his name. I can't submit a proper review without a name

King George Hospital 2023-08-22 Person 1 5 0

II I did not not have a great experience. The overall visit was 13 hours. I had signed in at 6:50 PM on Monday evening. I had come in regarding a sharp chest pain. I was given an EGC scan quite quickly, which was great. However, I was seen by a doctor after 2 1/2 hours in which he did not give me the results for the EGC scan, and I had to ask him myself yet still he said he has not checked them. Then I had to have a blood test and wait for the results which was overall 5 and a half hour wait in which I had seen doctor and the results were half pending. So I had to go back and wait it’s the waiting area and then wait to be seen by another doctor (as my doctor had finished his shift- and by then there was only one doctor on call) after a lot of waiting I managed to receive my blood test and was told one was abnormal and needed to go into A&E for a scan and the doctor said they will let you know the next stage ( he was not very helpful at all) and again I had to ask what my EGC results were as the doctors did not inform me. Overall I had my scan at 6.15 am the next morning and was discharged at 8.15am - doctors said it was nothing serious and did not advise any kind of aftercare or medication apart from - to come back if pains get worse.

I wished that the communication from the doctors were better and whereas I did not have to ask them repeatedly about if my results were ok. As I was quite stressed out and waiting alone in the waiting area. Also if there were more doctors on duty people could have been seen more quicker. Doctors did not give aftercare advice just to come back in if pains worsen. Overall, need more staff and a lot better communication skills.

King George Hospital 2023-08-22 Person 1 5 0

Very poor customer service left by myself for over six hours with a big gash in my head

I would never come back to this hospital ever again. Don't let people wait around for more than 6 hours without any care

King George Hospital 2023-08-22 Person 5 5 0

All I say because I treated with care and love , sometimes it happens our turn come very late but when come they treated with love b care

Non

King George Hospital 2023-08-22 Person 4 5 0

From the time I arrived at King George's hospital I was seen quite quickly with treatment they explained that I was being transferred to Queens hospital for further treatment as they could not help me as doctors/ Surgeon s where at Queens that could help me

N/A

King George Hospital 2023-08-22 Person 5 5 0

All the staff were very good, 10/10

Maybe give more information on waiting times, good or bad. But it was very good

King George Hospital 2023-08-22 Person 5 5 0

All great

Nothing