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22nd August 2023


My visit was first to urgent care which was very poor. Then sent to emergency where I waited until the morning doctor's arrived. Urgent care staff were rude, bored and unhelpful except for the nurse who did my bloods and ECG. The nurses in AE, were good, especially one of them, much better than Urgent care. The night doctor I saw in Urgent care was dreadful, rude and shut his eyes if i didn't understand his question! Never made eye contact or put me at ease at all. It's dreadful considering I waited 5.5 hours . The toilets are disgusting.

Suggested improvements
Employ more than 1 day doctor and 1 night doctor. Ask the nurses and doctors to be polite and try to be friendly to put you at ease. Open the windows to give us some fresh air Clean the toilets more often! It's disgusting Get the Doctor to tell you his name. I can't submit a proper review without a name

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse